Apple Event: May 7th at 7 am PT

> Add to your calendar

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

nothingwmn Author

Level 1

5 points

Can't erase iPhone 8, verification ID error

Hi all,

I just got a secondhand iPhone 8, but the previous owner forgot to wipe it and although I have their passcode, I have not been able to erase the phone. I just keep getting the error "Verification Failed There was an error connecting to the Apple ID server." I don't currently have a sim in the phone. Can anyone help please?

Thanks in advance,

Shaunna

iPhone 8

Posted on Dec 5, 2019 12:29 AM

Reply

Best reply

Level 9

70,359 points

Posted on Dec 5, 2019 1:36 AM

You're welcome 🙂

Good luck!

View in context

Similar questions

5 replies

Best reply

Level 9

70,359 points

Dec 5, 2019 1:36 AM in response to nothingwmn

You're welcome 🙂

Good luck!

Reply

Level 9

70,359 points

Dec 5, 2019 12:36 AM in response to nothingwmn

Sorry, but without the Activation Lock disabled by the previous owner, the phone can't be used.

Turn off Activation Lock - Apple Support

Reply

nothingwmn Author

Level 1

5 points

Dec 5, 2019 1:08 AM in response to Ingo2711

Thank you, I will get the previous owner to follow those steps and hopefully will be successful!

Reply

nothingwmn Author

Level 1

5 points

Dec 5, 2019 8:45 PM in response to Ingo2711

It worked, problem solved, thank you very much once again!

Reply

Level 9

70,359 points

Dec 6, 2019 12:04 AM in response to nothingwmn

No problem, glad it worked 🙂

Reply

Can't erase iPhone 8, verification ID error

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up