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Can't erase iPhone 8, verification ID error

Hi all,

I just got a secondhand iPhone 8, but the previous owner forgot to wipe it and although I have their passcode, I have not been able to erase the phone. I just keep getting the error "Verification Failed There was an error connecting to the Apple ID server." I don't currently have a sim in the phone. Can anyone help please?

Thanks in advance,

Shaunna

iPhone 8

Posted on Dec 5, 2019 12:29 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2019 12:36 AM

Sorry, but without the Activation Lock disabled by the previous owner, the phone can't be used.

Turn off Activation Lock - Apple Support

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Can't erase iPhone 8, verification ID error

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