SuperDrive not seen on 2 devices.

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Level 1

5 points

SuperDrive not seen on 2 devices.

My late 2011 MacBook Pro, macOS 10.13.6, NEVER sees my new Apple SuperDrive. No icon on desktop, not listed under Devices on Finder sidebar. Plus when plugged into a USB port cannot insert any disc.

This happens intermittently also when attached to my iMac.

Have moved the plug to different USB ports on either computer. Last time that I was able to see the SuperDrive on my iMac & could load a disk heard an unhealthy clunking noise as the disc spun; unable to view or hear any discs and it was difficult ejecting the disc: had to restart the computer a couple of times before Super Drive would cough it up. ???

MacBook Pro 13", macOS 10.13

Posted on Dec 5, 2019 12:29 PM

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Answer 1

Top-ranking reply

babowa

Level 9

78,429 points

Dec 5, 2019 12:34 PM in response to Murgy1

Well, Superdrives do and can/will fail. If you cannot insert a disk, it (and/or its' laser) has either failed or there may be dust in it? Have you tried one of those cleaning disks? If that does not work, I'd take it to your nearest Apple store or authorized service provider to have them look at it.

By the way, the drive will not be seen (no icon) on the desktop; however, if you insert a disk, it should show the disk's icon as long as you have it set to show these in Finder Preferences > General.

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Answer 2

Murgy1 Author

Level 1

5 points

Dec 5, 2019 4:30 PM in response to babowa

SuperDrive arrived fm Apple 6 wks ago. No BlueRay discs here. Have successfully used it one one day onLT in all that time.

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Answer 3

babowa

Level 9

78,429 points

Dec 5, 2019 6:11 PM in response to Murgy1

If it is that new, I would certainly suggest to reach out to Apple support - it should be covered by warranty. Use the link to support in the upper right corner of this page.

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SuperDrive not seen on 2 devices.

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