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Can't add Yahoo email account to iPhone

I've been accessing my Yahoo mail account through the iOS Mail app for a long time. Yesterday I changed my Yahoo email password, and couldn't get the password updated in Settings. It kept saying the password was incorrect even though I know it was correct, and Yahoo notified me that I had signed into my account from iOS. So I deleted my Yahoo Mail account from my iPhone and tried to add it back again. Every time I try to do this, I can enter my email address and password, but then my iPhone goes right back to the "Add Account" screen with the list of email services on it, and my account has not been added. There is no error message. I tried selecting "Other" as the account type and entering the information manually, but I could not send or receive mail with the account that got created. I have tried restarting the phone several times but the results are the same each time I try to add my email account. I have an iPhone 6 running iOS 12.4.3. Can anyone help?

iPhone 6

Posted on Dec 5, 2019 7:08 PM

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Question marked as Top-ranking reply

Posted on Dec 11, 2019 12:32 PM

What makes you so sure? I can access Yahoo Mail everywhere, except on THIS DEVICE (iPhone X).


The lousy Yahoo Mail app. also works on this phone.


The only issue is the Apple Mail app. This is so frustrating. It's on a loop. It accepts my credentials (because it tells you in red if your user name or PW is wrong). It just then goes back to the Add Account page. So this is an Apple issue. Not a Yahoo issue. Or at minimum, it's both due to their connection between the two (their handshake).


Here's another thing I just tried... I tried to add my son's Yahoo mail (he's 12 and never uses it). It won't work with my son's account either. Same issue. So I know it's not a user account issue.


I also tried the solution above. Turned off wifi and used cell data only. Same issue...


Ugggghhhhhh........




25 replies

Dec 12, 2019 7:38 PM in response to KiltedTim

This seems to have been the case for me. I have been trying for about 5 days to re add my account back to the mail app. I’ve tried at home on my wireless network, not on a wireless network, while I’ve been out, on my work WiFi, etc, and it wouldn’t work. Just tried it again tonight and it finally re added the account. Looked like it was going to take me back to the same page where you pick which mail you’re trying to add and then it finally allowed me to sync it. Frustrating as all get out, but I’d tell anyone else having this problem to just keep trying at different periods.

Dec 12, 2019 9:18 PM in response to New555

SOLVED: One of the things the Apple techs had me try was to reset the phones settings. SETTINGS/GENERAL/RESET/RESET ALL SETTINGS. This just resets the phone settings -- you will not lose your pictures, apps., songs, etc. It's just the phone settings. This did not solve my issue. It was worth a try though.


Tonight, I noticed my password feature (for the phone) was reset and turned off and my Face ID was reset. So I set them both up again.


When I looked at the apps that wanted to use Face ID, the Yahoo Mail app. had Face ID set to off. So I flipped it to On. I thought I would then try to add my Yahoo mail account to the Mail app. Then it worked!


So I am not sure if it was the fact that my phone password was reset or my Face ID was reset. Or both. But as soon as I turned them back on, I was able to add Yahoo mail back to Mail. This did not work 20 minutes ago when I tried it after reading pita's post above.


Look into your phone password, maybe turn it on or off. reset it. Then look into Face ID, and the apps that use Face ID.

Were you using Face ID at all? I was, for certain apps.


I think it was the Face ID reset that fixed mine. Maybe my issue occurred when the Yahoo password was reset and then Face ID couldn't process the new Yahoo password. I am not exactly sure. I just know it is now fixed with messing around with these settings...



Can't add Yahoo email account to iPhone

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