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Cannot power off iPhone 11

Orientation in iMessage app frozen in vertical mode. Lock /unlock orientation is ineffective. Tried to restart the phone by pressing recommend buttons, nothing happens.Very frustrating. any advice?

iPhone 11

Posted on Dec 7, 2019 9:50 PM

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Question marked as Top-ranking reply

Posted on Dec 8, 2019 8:09 AM

That's not how you power off iPhone 11. To power off iPhone 11, press and hold both the power and volume down button until the slide to power off appears.


But doing the force restart would have been a good thing to do to help with orientation issue you're having.

7 replies

Dec 8, 2019 9:09 AM in response to Svetab

You're welcome. If you precisely followed the force restart procedure, your phone would have restarted and the orientation issue likely resolved. Are you sure you precisely followed the procedure?


Tap and quickly release volume up button

Tap and quickly release volume down button

Press and keep holding power button (keep holding past swipe to power off) until you see the Apple Logo, then let go

Cannot power off iPhone 11

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