I purchased a new iPhone 11 Pro Max & am trying to set it up. During the set up process, when I reach the Apple ID page, I put in my ID & password. After that the screen has been stuck for at least two hours on "It may take a few minutes to set up your Apple ID...". I cannot power off the phone or anything else. It is frozen & non-responsive. What should I do? This is not how I wanted to spend my Sunday morning!
Hi iamalgi,
Thank you for using the Apple Support Communities! I understand your iPhone appears to be unresponsive on the same set up screen, with no progress being made. I'd like to help.
If you were choosing to restore from a previous backup during the setup screens, it could be related to this: Apple logo with progress bar after updating or restoring iPhone, iPad, or iPod touch - Apple Support. Being that there has been no progress for several hours, you'll want to force restart your iPhone, as instructed in this article: Restart your iPhone, iPad, or iPod touch - Apple Support.
If you need continued support, reach back out with an update on your issue.
Regards.
Hi iamalgi,
Thank you for using the Apple Support Communities! I understand your iPhone appears to be unresponsive on the same set up screen, with no progress being made. I'd like to help.
If you were choosing to restore from a previous backup during the setup screens, it could be related to this: Apple logo with progress bar after updating or restoring iPhone, iPad, or iPod touch - Apple Support. Being that there has been no progress for several hours, you'll want to force restart your iPhone, as instructed in this article: Restart your iPhone, iPad, or iPod touch - Apple Support.
If you need continued support, reach back out with an update on your issue.
Regards.
My new iPhone 11 Pro Max stuck on Apple ID set up
