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how to remove mail id from junk list

one my colleagues mail are appearing in junk folder since last 1 month.

please help me to remove it from the junk mails.

Posted on Dec 11, 2019 4:31 AM

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Question marked as Top-ranking reply

Posted on Dec 12, 2019 10:48 AM

If the mail app shows the email in Junk with a brown header "Mail thinks this is junk..." then tap on Load Remote Content if it is there then Move the mail to inbox. That should reset the filter.


If the email has a plain header then it is your provider that thinks it is spam. You need to sign into your mail account in Safari and look at your providers filter or whitelist process.

1 reply
Question marked as Top-ranking reply

Dec 12, 2019 10:48 AM in response to sumant128

If the mail app shows the email in Junk with a brown header "Mail thinks this is junk..." then tap on Load Remote Content if it is there then Move the mail to inbox. That should reset the filter.


If the email has a plain header then it is your provider that thinks it is spam. You need to sign into your mail account in Safari and look at your providers filter or whitelist process.

how to remove mail id from junk list

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