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My iPad'a screen spontaneously cracked

My 2017 iPad Pro's screen mysteriously cracked in the middle of the night. It has 10 cracks symmetrically emanating from the home button. It looks like someone inflicted the damage by carefully and precisely hitting the home button with a hammer or something. It's totally inexplicable. It's never been dropped. I thought it might be caused by some sort of defect but the "genius" bar insisted that someone must have caused the damage. Everyone was asleep when it happened! Has this happened to anyone else? Could it be caused by a defect?

iPad Pro, iOS 13

Posted on Dec 11, 2019 6:37 PM

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Question marked as Top-ranking reply

Posted on Dec 11, 2019 6:40 PM

Hello,


It is not possible for iPad's green to spontaneously crack. If you feel this indeed is a manufacturing defect then I suggest that you be persistent with the manager at your local Apple retail location.

4 replies

Dec 12, 2019 4:01 AM in response to MBSFO

Whilst nobody here can explain the potential “trigger”, taking your description at face value, you may have seen the result of a stress fracture failure. Localised heating or cooling (perhaps from internal components - such as during charging) can be a trigger factor.


Glass is often deliberately pre-stressed during manufacture to make it (somewhat ironically) more resistant to breakage - and hardening of the glass can often introduce additional stresses. The Home Button cut-out is an obvious potential “weakened” area of the glass panel The slightest imperfection in a glass edge (or minor impact to an edge) can, occasionally, lead to a fracture failure.


Unfortunately, latent manufacturing defects of this nature in iPad screens appear to be relatively rare - and when failure occurs, it is almost impossible to attribute such failure to a latent defect. Unless this is an issue regularly seen with a particular product, where a generic or batch defect might eventually be inferred, you are very unlikely to persuade a retail outlet that the issue did not occur through accident or mistreatment. It the device casing has other damage, attribution to misuse is easy to imply - but the converse is, unfortunately, not the case.


In absence of accepting “bad luck” (sometimes “things” beyond our control do happen), you might consider the fall-back option of claiming upon a relevant insurance policy if you have one. Your Home Insurance policy might provide cover for “accidental damage” - but your excess/deductible payment (and subsequent premium loading) might make this route equally unpalatable. Otherwise, if you are sure of your position - and are prepared to politely persist in presenting your case to your retailer (sometimes the Manager can be politely brought on-side) - there is little else to try.


I hope this reply is, in some way, helpful to your plight.

My iPad'a screen spontaneously cracked

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