Software update 13.2.3 killed my iPad

I downloaded software update 13.2.3 to my iPad and it is stuck on the white screen with an apple. I've tried hard restarts and the white screen just pops right back on again. How do I get my iPad working again?

iPad, iOS 13

Posted on Dec 12, 2019 4:10 PM

Similar questions

My iPad has been stuck on an update for two hours. The white screen with the apple I don’t have a clue what to do! Went to update today and it was very slow. It’s been stuck on the white apple screen with the download bar. Any help will be appreciated.
296 1
Update of IpadOS from 10 to 13.3 fails, the device is stuck on the white screen with the apple logo What can I do? the update is not finishing, I can only see the white screen with the apple logo, and the device is switching off periodically. Itunes is not recognising it and pressing the home button and the on/off button simultaneously also didn't help.
314 1
Updating iPad 2017 to iOS 13 I have not updated the ios on my new iPad 2017 since purchasing it 2 years ago. I finally was forced to do so, as I wanted to download Disney plus. The iPad notified me that I had to have iOS 11 or later. So I started the update. The screen is frozen on a white screen with a black apple in the middle of the screen. The update bar is no longer there. Once in a while, the screen goes black for a second or two, then the apple logo appears again. I have tried resetting by holding the home button and power button down simultaneously. Nothing has worked. Any ideas? This has continued now for several hours. ...feeling very frustrated with apple right now!
205 1

1 reply

QuickPost

Level 10

103,437 points

Dec 12, 2019 4:24 PM in response to Kablamski

Hello,

Please refer to the following Apple Support document.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Software update 13.2.3 killed my iPad

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up