Hi, just recently updated to 13.3 on my iphone 11 pro, now for some reason I am being prompted for a password for an apple ID i dont know - anyone else experiencing something similar. The phone is about a week old.
iPhone 11 Pro
No, not fixed. Also to point out, I have a Mac mini, watch, iPhone & ipad.
it only asks for the random passwords on my watch FIRST, then when I say not now or cancel, it then asks on my phone, then back and forward until I somehow get out of the loop, or turn my phone off.
things I have done to try and fix this
Reset password
Unlink all computers and deactivate audible accounts from my account
’Hide’ from my account all apps that are really old that I no longer use
Delete all unused apps from all my devices
Reset watch to factory and setup as new watch.
It must be known that I’m pretty sure this problem has only surfaced since IOS 13
This is not a device issue, only an IOS/Apple ID issue.
I have NO music or movies/TV shows that have EVER been purchased from someone else’s account, this is my 3rd phone since I last spoke to one of the Apple ID account holders (I have no idea who the other person is, yes, I’m being asked for two).
I have reset the phone’s settings to factory and re-set everything up, I have reset the phone to factory and restored from iTunes backup, I have done the same but restored from an iCloud backup as well.
When ever I do something to try and fix it, I don’t get prompted for about a week, then it’s every now and then, then it becomes relentless.
Unless Apple can do something on the back end of my account, or fix whatever glitch this is, I think the next step is to create a new Apple ID and start all over again. Since Apple don’t allow purchases to transfer, I would have to purchase everything again as well.
I have not spoken to Apple support about this issue yet, because they will only tell me to do troubleshooting which I’m pretty sure I’ve done just about everything (please suggest to me anything else I can try) and we won’t get a fix for this.
I’m holding out for future iOS updates to fix this issue.
Further to this, issue has returned with a vengeance, so much so I have had to turn the watch off on some occasions . Been in contact with two separate 2nd tier support agents. One just gave up, the second was “sick” and I haven’t heard back since, granted this is now the holiday period. Neither can explain why I get this random prompt, and cannot address my security concerns.
Okay, good to know. Thanks.
Yes updated both and the first message was the request for the same ID :)
haven’t happened after that. Yet ;)
Random Prompt for password for an account I dont know
