iPhone won't erase all content and settings

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iPhone won't erase all content and settings

I'm trying to erase everything from my previous phone. Not even the last phone I had but two phones prior. When I click on the Erase all content and settings it has a message that says Documents and data are being uploaded to icloud.

I have icloud drive shut off on this previous phone but the message freaks me out. This previous phone; the iPhone 6S hasn't been used since 2017(and have had another phone afterwards; PLUS I just upgraded to the phone I have now, just a few days ago.) so not sure what documents might be loading.

Is it safe to allow it to erase everything?

[Re-Titled by Moderator]

Posted on Dec 14, 2019 12:38 PM

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Answer 1

Dec 14, 2019 12:41 PM in response to Drabey86

Yes, but if you have the phone why don’t you just restore it to factory settings?

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

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Answer 2

Drabey86 Author

Level 1

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Dec 14, 2019 2:35 PM in response to Lawrence Finch

My options are reset all settings which I have already tried(three times) and everything Including all of my apps and all of my old emails(messages etc)are still on there. My other options are erase all content and settings which is where I’m getting this message about documents and it’s freaking me out. My other options are reset network settings, reset Keyboard dictionary, reset home screen layout, reset location and privacy.

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Answer 3

Dec 14, 2019 2:38 PM in response to Drabey86

Please read the contents of the link that I included in my post. It says nothing about using the reset options on your phone. It uses your computer and iTunes (or Finder if you have a Mac with Catalina).

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Answer 4

Drabey86 Author

Level 1

9 points

Dec 15, 2019 12:54 PM in response to Lawrence Finch

Thank you Lawrence; i believe that helped. Sorry, I read your first response on my phone and didn't see the full picture

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Answer 5

Dec 15, 2019 1:00 PM in response to Drabey86

I understand. Unfortunately links don’t show in the email notifications.

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iPhone won't erase all content and settings

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