Numbers blocked but still getting through

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Level 1

6 points

Numbers blocked but still getting through

I have iPhone 8plus with ios 13.3. This happened with previous IOS too.

When a caller calls and its an unwanted number I tap on the little i next to the called number and scroll down to Block this caller. However I am still getting the numbers I have blocked come through. I see today a number I have blocked has called twice today and as I didn't answer they appear as a missed call.

What exactly have I done wrong or have I misunderstood the feature somehow ?

When I Google how to block callers this is the exact procedure I'm, supposed to do

[Edited by Moderator]

Posted on Dec 16, 2019 10:46 PM

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Answer 1

Best reply

Lawrence Finch

Level 10

203,598 points

Dec 17, 2019 1:22 PM in response to allister170

Well, none of the users in this user-to-user technical support forum wanted to answer, or, as you posted in the middle of the night, there wasn’t anyone who could answer awake at the time and your posted scrolled off the first page before anyone woke up. If it had gone unanswered for 24 hours an Apple Community Specialist would have responded with a link to any relevant Apple Knowledge Base articles. So here is your answer:

You can’t block a caller from a phone (any phone). If you set a block on a number on the phone the call goes to voicemail. The only way to completely block a call is before it leaves the carrier’s network enroute to your phone. Most carriers offer a blocking service (Usually for a monthly charge) that actually stops calls. And for spam and scam calls most carriers offer apps that allow you to report and block such calls.

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Answer 2

allister170 Author

Level 1

6 points

Dec 17, 2019 2:19 PM in response to Lawrence Finch

Thanks Lawrence. I might need to call Apple here today. No the number hasn't changed I checked again pressed the little i next to the number and it offers me to 'unblock' the caller. I thought perhaps either:

The block list has a capacity and it full (not sure if thats a thing)
The ios has an issue

Hopefully there is a simple answer.

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Answer 3

allister170 Author

Level 1

6 points

Dec 17, 2019 1:30 PM in response to Lawrence Finch

Thank you - but being from Australia I had posted it during my early evening yesterday sorry I assume my overnight is day time US.

My issue is that it's still physically ringing. Its not going to Voicemail immediately , its showing as missed called and I can now see that its ringing on the handset too - I heard my phone early this morning ringing and showing the blocked number. So the answers I have found to date are not indicative of what is supposed to happen which is why I thus came here. I assumed this forum was perused by Apple Technical staff as well. Also I have asked this question in other technical and iphone forums globally and no one ever answers so you can appreciate by now my frustration at the issue.

I appreciate your answer Lawrence thank you....sadly in Australia the carrier feature of blocking @ network level is not available to us.

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Answer 4

Dec 17, 2019 1:36 PM in response to allister170

It should not ring, unless they changed the number, so something is not working right.

BTW, Your original post appeared at 1:46 AM my time (US East Coast). That would have been 10:46 PM US West Coast time.

But you were right to “bump” the thread to bring it to the top.

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Answer 5

allister170 Author

Level 1

6 points

Dec 17, 2019 1:15 PM in response to allister170

No one ? There's no one else in the world who has this issue ? I must be unique.

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Numbers blocked but still getting through

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