Cannot control volume using Apple Music when I stream to my AirPlay devices on my iPhone and iPad

Unfortunately, when I sign out of iCloud on the AppleTV, it won't play songs from my Apple Music subscription. This whole thing seems so buggy. I'm getting all kinds of bizarre behavior.

Still troubleshooting!

I tried your steps, including logging out of iCloud, which prevents playing songs that are not in my Library. I logged back into iCloud, and started having the volume issue again on my iPhone 8 (13.5.1).

My iPad Mini 4 (13.5.1), seems to work perfectly.

I'll try the steps again, and test with the iPhone.

Welp. It worked for a minute on my phone but not my wife’s.

Reset again, and it was glorious!

But, alas, now it’s a hot mess again. It’s so buggy and inconsistent.

It’s so great when it works correctly. Hopefully Apple fixes this.

This is not working for me.

I'm not sure what you mean by 'turn off Airplay' – I don't think you can turn it off. Mine always shows what the Apple TV is playing below the iPhone's music controls and I don't know how to turn that thing off. I even turned off and on WiFi and Bluetooth just in case, but nothing.

I closed Apple Music, opened it back and started playing a song on iPhone, then tried sending it to Apple TV and it automatically switched to Apple TV controls, I'm so frustrated.

Also, after writing my previous reply, the whole thing has gotten worse. Now I can't send videos from YouTube to Apple TV without it all getting messed up.

All was fine until I updated the latest software update on my iPhone and Apple TV, then I lost the ability to stream music from phone to my TV. I can stream photos, watch Apple TV on my TV no problem!

The strange thing is I can stream music from iPad to TV and no problem with volume, but it won’t work from my iPhone.

Frustrating & annoying to say the least.

Any solutions and ideas would be gratefully received.

Thanks for your reply, my IPad was already updated.

I contacted Apple support, and they were stumped, so it’s been passed to their multi media team to give me a ring at the end of the coming week. Let’s hope they can fix the problem. If they can I will post it for all to see.

I had the same problem that I could not stream music from my iPhone onto TV via Apple TV box, but could do so from iPad.

(All devices had latest updates & tried rebooting, had checked no Dolby and on 16 bit etc.)

Had a call planned with Apple multiple- media team to sort it out. But mysteriously the day before the call the problem resolved “ itself” .

I hadn’t done anything to resolve it myself, so I wonder if Apple fixed the glitch centrally?

Interesting - that works for me as well. First time I've heard about the hardware buttons working when playing music over Airplay; thought they were only enabled when using the iPhone Remote app to control volume for a movie -- which still isn't working.

Hello, I am going through a similar situation.

I want to visit the web hostingmexico1.com and listen to some videos on the web but I cannot control the volume.

I would like to know how you have solved it?

This is one of the first things I tried, and no dice, even with everything disabled. I also tried the latest beta of iOS which has a dramatically different layout for Airplay, and it still has this issue.

Did not work for me either. When I reboot the phone it works at first, but once the phone displays the Apple TV as a device in reach, it hands off the stream to the Apple TV with fixed volume on the next steaming attempt.

It’s been working for me ever since I posted................ Until today. Now, I can’t get it to work at all. It’s like there’s someone working for Apple who has the soul responsibility to find anyone who figures it out, and then he turns it off, just to tick us off. I bet he’s a Raiders fan.

I found this thread when I was searching for what I believe may be a similar issue. I have an Apple TV but I’ve never used it to control music, it’s strictly my streaming box for video content and nothing more. Yesterday my wife initiated and grouped music to the HomePod’s that are in 3 different rooms via AirPlay within the Music App. On my phone, I went into the Music app and hit the AirPlay button/Control Other Speakers to gain volume control of what she had initiated on her phone. That is when I was locked out of any volume control, it was simply grayed out. I was able to pause or change music, but not adjust volume. Is this the same, or similar, issue that everybody is having in here?

That’s interesting. So you are able to switch between Airplay and Airplay 2 at will? I wonder if there is some setting in your router that clicks Airplay 2 protocol on one of your WiFi channels. Can you check your router settings and see if that’s the case? If so then I can replicate and also keep Airplay 2 from activating.

I've given up hope of this ever being fixed. I can get it to work for 1 minute upon reboot of my I-phone - Then the track ceases streaming.

On resume volume is greyed out inaccessible.

I have outdoor speakers and it's annoying that i can change music do everything else but not the volume.

Control Centre used to work now it doesn't.

Downloaded Spotify and it just works. So time to move.