I can not copy files via Windows Explorer

I can not copy files via Windows Explorer.



The copying process stops spontaneously. Or an error message appears: the device is unreachable.


I tried two different original USB cables for and connecting to two different PCs with Windows 10. The same result, I can’t copy the photos


iPhone 8, iOS 13

Posted on Dec 18, 2019 8:46 PM

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Posted on Dec 22, 2019 10:32 PM

I rebooted the device, this did not help with the copy.


I found out that there is a problem with the "Automatic" option.

If you use the "originals", it is copied without problems.


But I am not comfortable with HIEC on Windows. The built-in viewer does not show even with the installed HEIC codec.


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I can not copy files via Windows Explorer

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