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HF_NYC Author

Level 1

15 points

iPhone XS photos: album says syncing at bottom of screen but never stops and photos are missing.

I am having problems syncing between my iPhone XS (with iOS 13.3) and iTunes (v12.8.2) on my Mac (2009 Mac Pro).

The sync between iTunes and my phone will complete but when I check my phone some of the photo albums do not contain all the photos that are present in that folder when I open it in Finder on my Mac.

Further, at the bottom of the screen on my phone it says "Syncing...". According to iTunes on my Mac the sync is over. Also, this "Syncing..." never goes away no matter how long I leave the phone connected to the Mac or wait (e.g. until the next day).

Attached is a screen shot of an album on my phone that is missing photos. On my Mac this folder has 21 photos in it. On my iPhone there are 10. Note the text indicating that it is "Syncing...".

Repeated syncing via iTunes does not resolve the problem.

How do I fix this?

iPhone XS

Posted on Dec 19, 2019 6:59 PM

iPhone XS photos: album says syncing at bottom of screen but never stops and photos are missing.

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