iPhone XS photos: album says syncing at bottom of screen but never stops and photos are missing.

Would be nice (it's about time...) for Apple to intervene...

I purchased a new iPhone last week (what was I thinking...).

In order to make sure the problems are not inherited from any "old" device, I took the effort (yes, it's a lot you have to do...) to set it up as a completely new iPhone, so not copy any settings that might be at the cause of the synching issues from my previous devices.

After all of that was done I decided to connect it to my Mac for the 1st time and sync my data (tunes and images).

First sync was fine, all the +/- > 28.000 images were there like it should be.

However... today I did the next sync and guess what... it now says it only holds +/- 14.000 images (roughly half of what I have / had...) and below all the images it says it is still syncing, even though the finder "said" it was finished and it was disconnected from the Mac...

So except for the manual setup, this is an exact replication of what happend with a new iPad I installed recently from another iPad's backup...

Getting sick and tired of this...

But it does somewhat make it clear that the problems come from the Mac and not from the iOS devices...?

Or would it be in the way the Mac stores/receives information from the iOS device's photo library?

No probs. I’m calling them every couple of weeks just to check in, and will post here either way to make sure this thread stays open.

In their defence they did say that because so many people had raised the issue they had to make sure that the fix was going to work on all devices etc.... I suppose that makes sense....maybe ;)

I too have the same issue with my iPhone XS Max. I've restored it numerous times, stopped restoring from a backup so totally reset the phone and started new and the issue remains. I'm using a windows laptop and I even re-installed windows without any luck.

If I delete half of the folders so sync 10,000 photos instead of the 24, 000 it works. When I then add more folders I go back to the syncing issue. It's like iTunes or the phone can't handle that many folders or pictures. 13.5 failed to fix the issue.

Just wanted to post because a) I'm glad i'm not the only one with this issue and b) neither are you!

Spoke with Apple support yesterday. Understanding is that there is a fix for iOS that needs to be wrapped into a future release. No specific ETA as of yet.