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Apple TV 2 not responding

TV image still at this page. Remote just purchased from apple store and is working well as the apple tv receiver light is blinking when remote is pressing. Did tried press and hold menu and up key but page still there. Press down, menu, ok and non of the keys show any movement. Can help?


Posted on Dec 23, 2019 5:34 PM

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Posted on Dec 24, 2019 10:58 AM

I believe you have a 3rd gen, not a 2nd. I assume you bought an aluminum remote and not the black one? Have you tried a hard reboot (unplug, wait 10 seconds, reconnect)?


Identify your Apple TV model - Apple Support

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Apple TV 2 not responding

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