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User profile for user: Dr Getafix
Dr Getafix Author
User level: Level 1
52 points

Accidentally changed Apple Music/App Store to USA on my iPhone, but now can't change it back

At some point it appears I clicked on something that was only available on the USA App Store or Apple Music, and in the process changed my App/iTunes Store to the USA on my iPhone.

I only realised this after I couldn't download some songs from my Music Library. It gave me this rather confusing message, which seems to say that my Apple ID is "Australian" but my Music app is set to some other country.


When I try to download an App from the App Store it get this message, which give a bit more information. I appear to be in the US store, but my "account" which I'm assuming is my Apple ID is only valid in the Australian store.


When I go to iTunes & App Store and then Apple ID and View Apple ID, and Country/Region, it won't even tell me what region I'm in, just that I can't change stores until I've spent my Apple Credit and cancelled my Apple Music subscription‽‽‽

I don't want to do that partly out of principle, but mostly because I would like to change right now rather than when I spend my balance, and cancelling Apple Music would not only stuff up my Library, but also the libraries of my 4 family members that use subscription!


Why on earth is it so easy to change stores accidentally, with no warning of the potential consequences given, but so hard to change it back‽‽‽


Some have suggested finding the website for an App only on available in the Australian store, but the only ones I've found so far just take me to the App Store and give me another error message!


Any tips on how I can get it back to the Australian Store without spending all my credit and cancelling Apple Music? I'd prefer not to restore my phone, but I assume that would do It?


I'm on a 6S running iOS13


Thanks in advance


iPhone 6s

Posted on Dec 23, 2019 9:34 PM

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User profile for user: Dr Getafix
Dr Getafix Author
User level: Level 1
52 points

Posted on Dec 25, 2019 8:14 PM

Well, pretty much exactly what my post says, and I was hoping to find a way to fix the issue without having to do that. As it turns out, I did find a way to fix it, but it was immediately obvious or intuitive.


Despite Apple's apparent move away from the "iTunes" store concept, it appears to still be there behind the scenes. It turns out my Apple ID was fine and still "Australian", but I was in the wrong US iTunes store, which seems to then mean the Music app is also US based,


Buried in settings. I managed to find the option to log out of the iTunes & App Store. Not out of my Apple ID completely, just the iTunes and App Store. Once I'd logged out, and then logged back in, it reset the store to Australia and worked again.

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User profile for user: Dr Getafix
Dr Getafix Author
User level: Level 1
52 points

Dec 25, 2019 8:14 PM in response to Eric Root

Well, pretty much exactly what my post says, and I was hoping to find a way to fix the issue without having to do that. As it turns out, I did find a way to fix it, but it was immediately obvious or intuitive.


Despite Apple's apparent move away from the "iTunes" store concept, it appears to still be there behind the scenes. It turns out my Apple ID was fine and still "Australian", but I was in the wrong US iTunes store, which seems to then mean the Music app is also US based,


Buried in settings. I managed to find the option to log out of the iTunes & App Store. Not out of my Apple ID completely, just the iTunes and App Store. Once I'd logged out, and then logged back in, it reset the store to Australia and worked again.

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,591 points

Dec 24, 2019 8:42 AM in response to Dr Getafix

You have to have a zero balance account and no active subscriptions to change stores. If you cancel the subscription, but it hasn't expired, contact iTunes Support for assistance. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  


iTunes Support


iTunes Support – world wide

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Accidentally changed Apple Music/App Store to USA on my iPhone, but now can't change it back

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