Hi,
since I updated to macOs Catalina I get the pop-up: "utility" will damage your computer and you should remove it to the trash". If I click remove it to the trash it just pops up again. I also got this notification of spchlpr & maftask but I was able to remove those. However, I am still stuck with the "utility" pop-up. Does anybody know what to do?
Thanks!!!
MacBook Air 13", macOS 10.15
Have you installed something called Mac Cleanup Pro?
If so, you need to remove it immediately. That there is your issue.
Please delete these folders from your computer:
/Users/renetgoupillaud/Library/Application Support/mcpnw
/Users/renetgoupillaud/Library/Application Support/mcp
Sorry, I have family over now... Have to go make nice and get away from the office.
Just get rid of that program and all bits associated with it.
Do a search for anything called MCP or similar. Use the "System Files" option as shown (attached) by choosing "other" and adding it to your search parameters. This will allow you to search within the system for anything related to MCP. Ironic that it be called MCP (Master Control Program, from Tron movie).
Look for the date range when you got that program. You have multiple dates shown in your log file, and dig all parts of that software out of your system.
I can be more help later but have to go. I'll check back later.
Good luck.
See my last two posts.
Heres what mine says.....
Can't wait
Thank you all very much for helping! I wasn't able to respond earlier, but my problem is solved now! Thank you all very much!
You don't have to pay to get the info you need. The results will be in bottom item in the left hand column called "Report".
Second to that text report, you can use Apple's System Report. Go to: About this Mac/Overview/System Report.
There you can click on the "Applications" option in the left menu under Software. A list will build in the top right pane. Sort the final list by "Obtained from" and you will see most of the apps are from Apple, a few from "Identified Developer", a handful from "Mac App Store" and the rest from "Unknown".
Highlight all the ones labeled "Unknown" and a full list will appear in the lower right pane. Copy and paste that list here so we can review these unknown items.
Hoho_ba: I don't see anything out of the ordinary in your list. Do NOT remove those files. They may be "unknown" to the system, but it's clear where they are from. Is the list complete?
What kind of message was yours?
Here's the screen shot you requested...
I don't have any 3rd party Antivirus software installed (at least not knowingly). I don't have any *mcp* files either, but I am having this problem with the persistent pop-up.
sjgirl, do you have the same issue as Poncan?
It seems many people have different software issues here.
Popsbetrippin95 Should post a report just like Poncan, as Poncan likely has his solution.
Yes. It was listed as "unknown"
"utility" will damage your computer and you should remove it to the trash
