Free 1 year apple tv subscription

I recently purchased a new ipad, and with it comes the one year free apple tv subscription. I set it all up but when i went to watch a show it still asked me to pay for the show /ep i was on. How do i fix this?

iPad, iOS 13

Posted on Dec 24, 2019 11:24 PM

Reply
Question marked as Top-ranking reply

Posted on May 12, 2020 6:57 PM

Your free one year subscription is for Apple TV + 

Apple TV + is Apple Original content. It’s a channel found within the Apple TV App. The shows included in your subscription will have the ļ£ætv+ logo on them - those are free. 

 About Apple TV+ - Apple Support


Movies that say rent or buy are from the iTunes Store and not free. 

This is not like Netflix etc, where all is included in the one App. Nowhere does it state you have access to the entire iTunes catalogue. Those movies are owned and sold by the Film Producers or whoever owns the rights to them, which is not Apple.

151 replies

Feb 15, 2020 6:31 AM in response to vazandrew

I also was sent the one year free subscription email to Apple TV after purchasing a phone and iMac at the same time. I clicked on the link and it took me to the page that looks like the standard landing page for Apple TV. There was nothing more. No extra links or verifications. Same things happened to my husband - he also bought a phone and iMac - nothing. On my subscriptions it shows I am PAYING $7.99 per month and I can see that coming out of my account for the last three months. Not happy at all. When I go to Apple TV it is all having to be paid for separately as well. Total rip off.

Dec 28, 2020 7:56 PM in response to Vancouver22

@Vancouver22 - thank you for your civil msg. Contrary to the assumption that some will make of those of us who have not been able to get this purported 'free' year of subscription of Apple TV+, I can actually read and did follow instructions. I am now outside the 90 days, but I was within 90 days when I first attempted to get this working. Neither the AppleTV app on the iPad I purchased nor on Roku that I am running on my TV recognizes the 'free' subscription even though I followed the instructions in the link that was sent to me by Apple when I made the purchase. (Yes, I received an email inviting me to take advantage of this 'offer' - this means Apple knows who I am, and should know that they made this offer to me.) Even when I am logged in to my apple ID on either the appleTV app on iPad or Roku, I have the option to watch the first episode of a very small number of series (none of which interests me..), and there is a button to 'Try Apple TV+ Free' for 7 days. This tells me that it has not recognized that I have signed up for the 1 year freebie.


Based on my experience, my opinion is that is a lousy service, and I have a calendar reminder to cancel the subscription before the 1 year anniversary so that Apple doesnt try to charge me for the second year. In fact, I think I'll just go cancel it now since it's not of any use to me at the moment anyway!:)


I have had nothing but good experiences with my Macbook (the sale and after sale service, as well as the product itself), which is what made me spend 3x as much on an iPad as I could have on an equivalent Andriod tablet. This particular offering from Apple however (Apple TV and Apple TV+) is very very poor, and Apple should be ashamed of itself for putting out this sort of a rubbish product.

Jan 27, 2020 9:06 AM in response to Freeappletv

That is not true at all. All advertising strictly shows that the service is for Apple originals, and this is also shown on the webpage. Nowhere has it ever stated that the service entitles one to the full contents of the iTunes store. Furthermore, in order to subscribe you would need to go into the Apple TV channels section and select Apple TV Plus, and you can easily browse what the service has to offer before signing up.


Other services have licensed content on top of originals, however they still don't offer access to a full marketplace, equivalent to iTunes, and cost even more than this service. The fact is you did not do your due diligence to see what this was beforehand and are now coming to complain based on that decision, which doesn't hold any weight.

Feb 16, 2020 2:54 PM in response to vazandrew

I hadn't been subscribing. The link sent in the email offering one free year of Apple TV was what I clicked on. In any case, even if you have been a subscriber why on earth would that make you unable to receive the same offer as everyone else? Penalised by the fact that you've already been paying Apple money??? Not logical. The fact that 4 new devices were bought at the same time is neither here nor there in terms of the activation but it certainly does add salt to the wound. Not happy with Apple service at all on this. Happy to continue to make those thoughts known.

Mar 28, 2020 10:35 AM in response to DigitalJ

Even if one were new to Apple everything is well documented. They may be similar but there is a clear distinction. A reasonable person would have all the facts and not simply make an assumption, and it would also not be logical to expect to have access to a full digital marketplace, like iTunes, as well as all other provider's channels for $5 USD. In fact it works very closely to Amazon's app, and they also didn't have a lot of content when they first started. If they had decided to only offer originals they would likely have had even less then Apple at launch. TV Plus currently has 15 series and 3 movies, which is hardly nothing, and more is added each month.



Mar 28, 2020 10:58 AM in response to vazandrew

Idk, it's a free offer. I doubt anyone is going to do heavy research into the terms of something that's free. It says free Apple TV+. I accept because its free, I expect to watch stuff in the Apple TV App plus some for a year. If I don't like it I cancel my subscription before being charged.


I'm not mad at Apple for giving away something free. I was confused, so I researched it and apparently a lot of other people were confused as well.


Idk know about iTunes but I get access to almost everything on Hulu except live stuff for $1.99 a month. Hulu clearly states that you don't get access to live TV and anything else that you don't have access to. I don't need to go search for terms and conditions to figure out how to watch a movie. šŸ˜‚



Apr 5, 2020 1:39 AM in response to vazandrew

I can’t figure anything out in the app. I was able to war him The Morning Show but nothing else appears free or included with the app and now to make matters worse, I have this annoying pop up notification telling me to link Apple Music despite having decided to delete it from my iPad. Apple is supposed to be user friendly. This is a pain and anything BUT user friendly.


May 2, 2020 1:18 PM in response to Freeappletv

Agree fully! I respectfully disagree with vazandrew. Sorry dude, Yes,agree with the due diligence,etc...but if I have to wade through a pool of this and that....when the initial offer was presented as ā€œfreeā€ something doesn’t smell right there dude. There’s a term for these kinds of actions....ā€bait and switchā€. Happens all the time! ****** to see it coming from Apple! All good here...not offended....but Apples move is surly noted...oh and I did accept the offer,but, I think you know what I’ll be doing . āœŒļø

May 9, 2020 3:01 AM in response to Freeappletv

I’m just as mystified as you are, why on earth would they make you think you were being rewarded for buying a new apple product ? To me it stinks of misleading the customers. If I had known then what I know now I wouldn't have bothered.

i didn’t sign up for myself, I signed up to keep my grandchildren amused but I can’t afford to amuse at those prices living on my OAP pension. I’m afraid I’ll just have to give it amiss..

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Free 1 year apple tv subscription

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.