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User profile for user: MercedesHuerta7
MercedesHuerta7 Author
User level: Level 1
4 points

iMessage and FaceTime not working

Hi so I just got a new iPhone today and it won’t allow me to activate iMessage or FaceTime it keeps saying error with activation or that the activation was unsuccessful I’m not sure what else I can do I’ve restarted my phone and turned off and on the iMessage and FaceTime and still nothing. Not sure what else I should do

iPhone 6, iOS 12

Posted on Dec 25, 2019 9:30 PM

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Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,940 points

Posted on Dec 25, 2019 9:44 PM

However may I request you to go through the steps 4.1, 4.2, 4.3 & 4.4 again (the order is very important). If it fails...


Then next step is 5.3


That's it.


  1. If you get an error when trying to activate iMessage or FaceTime
    1. To use iMessage or FaceTime, you need to activate them on your iPhone, iPad, or iPod touch. If you see an error message during activation, follow these steps.
  2. When activating iMessage or FaceTime, you might see one of these messages:
    1. Waiting for activation
    2. Activation unsuccessful
    3. An error occurred during activation
    4. Could not sign in, please check your network connection
  3. Check your device settings
    1. Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
    2. Go to Settings > General > Date & Time and make sure that your time zone is set correctly.
  4. Turn off and restart iMessage and FaceTime
    1. Go to Settings > Messages and turn off iMessage.
    2. Go to Settings > FaceTime and turn off FaceTime.
    3. Restart your device.
    4. Turn iMessage and FaceTime back on.
  5. Still not activated after a day?
    1. It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
    2. Make sure that your device has the latest version of iOS.
    3. If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
    4. Contact Apple Support.







If you get an error when trying to activate iMessage or FaceTime ...

https://support.apple.com/en-in/HT201422

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Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,940 points

Dec 25, 2019 9:44 PM in response to MercedesHuerta7

However may I request you to go through the steps 4.1, 4.2, 4.3 & 4.4 again (the order is very important). If it fails...


Then next step is 5.3


That's it.


  1. If you get an error when trying to activate iMessage or FaceTime
    1. To use iMessage or FaceTime, you need to activate them on your iPhone, iPad, or iPod touch. If you see an error message during activation, follow these steps.
  2. When activating iMessage or FaceTime, you might see one of these messages:
    1. Waiting for activation
    2. Activation unsuccessful
    3. An error occurred during activation
    4. Could not sign in, please check your network connection
  3. Check your device settings
    1. Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
    2. Go to Settings > General > Date & Time and make sure that your time zone is set correctly.
  4. Turn off and restart iMessage and FaceTime
    1. Go to Settings > Messages and turn off iMessage.
    2. Go to Settings > FaceTime and turn off FaceTime.
    3. Restart your device.
    4. Turn iMessage and FaceTime back on.
  5. Still not activated after a day?
    1. It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
    2. Make sure that your device has the latest version of iOS.
    3. If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
    4. Contact Apple Support.







If you get an error when trying to activate iMessage or FaceTime ...

https://support.apple.com/en-in/HT201422

Reply

iMessage and FaceTime not working

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