Newsroom Update

The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New iPad, and iMessages not working with email address

My daughter has a new iPad. She uses an email address to text and iMessage her friends and groups. When she set up new iPad not all her messages are sending. She gets an error message that says something like “number not registered with iMessage”. She uses an email address not a phone number. All her settings look right to me. Any ideas.?

iPad, iOS 13

Posted on Dec 27, 2019 11:21 AM

Reply
Question marked as Best reply

Posted on Dec 27, 2019 12:24 PM

Hello,


This means that the recipient’s number she is typing in is not registered with iMessage. Please verify that she is entering their phone number or Apple ID in correctly.

1 reply

New iPad, and iMessages not working with email address

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.