New iPad, and iMessages not working with email address

My daughter has a new iPad. She uses an email address to text and iMessage her friends and groups. When she set up new iPad not all her messages are sending. She gets an error message that says something like “number not registered with iMessage”. She uses an email address not a phone number. All her settings look right to me. Any ideas.?

iPad, iOS 13

Posted on Dec 27, 2019 11:21 AM

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1 reply

QuickPost

Level 10

103,437 points

Dec 27, 2019 12:24 PM in response to margot55

Hello,

This means that the recipient’s number she is typing in is not registered with iMessage. Please verify that she is entering their phone number or Apple ID in correctly.

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New iPad, and iMessages not working with email address

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