My MacBook has recently started exhibiting issues referred to as Flexgate (screen works fine below 45 degrees otherwise multi coloured lines or black).
This is clearly a design defect as the laptop has spent most of its life on a desk and has never been damaged.
Has anyone had any luck getting Apple to take responsibility and replace this free (as per the 13” replacement)?
Thanks in advance,
Sam
MacBook Pro with Touch Bar
This is a problem worldwide and Apple should not escape from its responsibility
it’s the worst customer experience so far in my life while it’s quality vs their marketing for so called “pro” product for high end user, disgusting
This is a problem worldwide and Apple should not escape from its responsibility
it’s the worst customer experience so far in my life while it’s quality vs their marketing for so called “pro” product for high end user, disgusting
Before repair I thought to buy a new model, using trade-in.
So, I asked about trade-in price of my MacBook Pro 15' Late 2016 16Gb/256GB.
It's crazy!
I want to buy a new model, but I can't, because trade-in price of 332 USD is obnoxiously for notebook, that I've bought for 2500+ USD and used it on a desk in "home" conditions…
So, after 2.5 years of careful usage, price of my MacBook Pro has been dropped × 7.7 times…
Had my appointment and it’s a £660 new display for me (this would be refunded if they ever admit it is an issue). Very disappointed in Apple.
The individual helping me was very helpful and confirmed it was the same issue as Apple have acknowledged on the 13 inch but sadly they haven’t done this on the 15 inch so we are screwed. He suggested emailing Apple feedback on the issue as that may draw more attention to it - so I suggest everyone does that as well...
I have this problem too on my Macbook pro 15’ 2016.
Fixing costs in Russia 48.000₽ (778$).
It’s crazy price to change broken “wires”. I understand, that this is miniaturizarion, but 48.000₽…
What I will get finally? The same display module with the same issue, that will break after 1-2 years?
2016 15" MBP experiencing the same flexgate symptoms. I have owned Macs since I was 16 (12 years now). This will be my last. This is not only unfair it is criminal, given their admission of the issue on the 13". Sad to see what has come of their customer service as they have grown...
I’m not getting mine repaired. Why would I pay that for the same flawed display. What kind of warranty are they giving you on the display? 1 year? Just enough time for it to wear down and break again. After 12 years of nothing but macs I’m making the switch.
I have this problem to with my macbook pro 15" 2016
I have several mac products, but it will be my last if the dont find an acceptable solution.
As the do now, they earn monny on their bad enginering. I think it is wery bad service
I have the exact same problem - opened the laptop today, and started getting screen defects when opening it more than 45 degrees. The laptop is in pristine condition except for this, so it's definitely cable related.
I don't understand why 13 inch models are replaced for free and not the 15 inch models which have the same issue.
Update: I have to give Apple credit. After speaking to customer service a number of time I was able to get my display replaced as a one time exception. They also replaced the top case and battery because of sticky keys. Most of the customer service reps were unhelpful at best but there are still good ones out there. Just for context I am a long time customer with many Apple products purchased and linked to my Apple ID over the years, not sure if that played a factor at all. I wish the rest of you guys luck!
Congrats Zach seems like you got lucky! How exactly did you contact customer services? Did you just see them in store or do it online? It would be great to know more so we can try the same route you did and hopefully have an improved outcome!
I tried phone (dead end), Twitter (useless), chat was the winner for me. Make sure to talk to a supervisor. I clearly communicated my frustration and disappointment but was never rude. The supervisor was a really amazing rep who genuinely seemed like he cared about customers. This was not my impression from the phone rep. The supervisor needed to talk to his manager and came back with the good news. The chat lasted almost an hour but not because of any wrong doing on his part. If not for him I would not be a future customer. Hopefully Apple supports its reps who use logic and ethics to support their customers, not ones that seem only willing to read pages off the service site.
Hi Zach,
many thanks for your advice. I rang them up and sadly didn’t really get anywhere. They have suggested I write to their europe head office and provide as much detail and evidence as possible. I’ll do this over the weekend and let you know if I get anywhere.
big ask I know but would you mind sharing your repair ID so I can point to evidence of someone having it replaced for free?
best,
sam
That problem just happened to me today.
I’ve got my appointment at the Apple store tomorrow - will let you know what they say...
Apple don’t care about it, they asked me to pay $872 for fixing it.
2016 MacBook Pro 15” Flexgate
