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Apple exchange shipping with Fedex

I recently bought the new iPhone 8 and opted to send the old one by mail so I received my return box with FEDEX label on it. My question is who will be billed for this shipment and how do I send it back? Do I need to go call Fedex for pick-up and if so won't they charge me since I have to register online and do the pick up request? Thank you.

iPhone 7 Plus

Posted on Dec 29, 2019 11:21 AM

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Question marked as Top-ranking reply

Posted on Dec 29, 2019 12:49 PM

Thank you for your response. I did get the label, but how do I get Fedex to come pick it up? I tried doing an online pick up through Fedex but they requested that I would have to sign in first and once I did and did the pick up data, they were going to charge me $27 something and then I said even if I drop it off at a drop off station would I be charged and they said yes!? I wish Apple sent the shipping instructions along with the label etc.

7 replies
Question marked as Top-ranking reply

Dec 29, 2019 12:49 PM in response to DSurge

Thank you for your response. I did get the label, but how do I get Fedex to come pick it up? I tried doing an online pick up through Fedex but they requested that I would have to sign in first and once I did and did the pick up data, they were going to charge me $27 something and then I said even if I drop it off at a drop off station would I be charged and they said yes!? I wish Apple sent the shipping instructions along with the label etc.

Dec 29, 2019 12:54 PM in response to lobsterghost1

Thanks rbrylawski! But hey....I initially tried to arrange a pick up through FEDEX and I had to sign in to their site, etc. and once I did arrange the pick up I called Fedex to confirm and they told me I would have to pay even though I had a label from Apple already printed. They then said I could drop it off at a Fedex drop off but I would still be charged!? I'm thinking also that the label is prepaid already but the pick up instructions weren't clear from Apple on how to go about it. Any advice? ($27 something is the amount I would be charged they said if they come pick it up or if I drop it off.)

Apple exchange shipping with Fedex

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