Hi Everyone i am getting the error below and my computer wont login. i have the new 2019 16in its less than 3 . weeks . old.

By today, I got my 2nd replacement both had the same issue or similar . I purchased the first Macbook Pro 15 inch , Max specs in May 2019 and I started experiencing crashes a week after and it kept getting more frequent. it took Apple till Nov to believe me and finally give me a new one. I got the 1 replacement in Nov 2019 and went about my business and Today 02/07/2020 , the first replacement keep restarting and crashing . I took it to the apple store and it did it in front of them and they gave me a new replacement.

I'm currently on 2nd replacement and hoping not to ever go back to the Apple store again and deal with this. I been a Mac user since 1997 and I never doubted their reliability but now days after Steve Job passed away things are just not the same quality as they use to be.

Sorry to hear that. Mine finally crashed again with standby off. Different error this time: "Hibernate restore error". Give up troubleshooting it at this point. Got to decide if I want to just return it or deal with the Apple store song and dance.

I ’m in China, I have the same problem, but unfortunately, the fault occurred during the epidemic. At this time, the customer service did not provide an effective solution, which also exceeded the time limit for return and exchange. I think it is caused by Apple ’s design defects. If it ’s a big problem, maybe Apple should recall

Hello Everybody !

I have the same problem. I have a Macbook Pro 16", 2019 for just one week and start having problems.

The problem is the same you have all tell in this post.

I don't understand why apple haven't fixed it yet. I mean, this is a very high end laptop that is bought by demanding people that want the best in a equipment, customer service and technical service, and certainly apple is not delivering it...

I really hope this can be solve ASAP.

Having the exact same problem with the fan and the reboot on my 16'. I am also getting `PowerPlay Failed Resume` message. This is a brand new computer-- completely disappointing that we are having to spend countless hours on the phone trying to resolve this given this defect is known.

panic(cpu 0 caller 0xffffff7f92c1997b): GPU Panic: mux-regs 10 3 7f 1f 0 0 severity 3 WS-ready 1 switch-state 0 IG FBs 1 EG FBs 0:0 power-state 4 3D busy HDA idle system-state 1 power-level 20:20 power-retry 0:0 connect-change 0 : PowerPlay Failed Resume.

Same issue .See above a subset of the stack trace which is sent to apple after reboot.

Are they going to contact me to ship me a new computer as a replacement ? Computer is a high end Mac which is couple of months old ,apple care ,32GB of memory..... I thought it will be better than the one that I bought in 2018. ,I have had 3 times the logic board replaced.

Prior those 2 ,I also had a computer who died from the same thing logic board.I did not fix it.

My daughter has a Mac pro as well .Logic board died got replaced after apple care expired. I paid for it.

Mr Apple support ,please look at the history of the Mac which are registered to my ID and the history of the repairs.

Likely ,the new one has the same issue....Logic board need to be replaced....

Will you be shipping 2 new computers to me for the new one that I bought a couple of months ago ,for the one bought in 2018 and I don't count the one that I paid for my daughter or the previous one which is sitting on a shelf because the logic board did not get fixed.

You have my contact information .You have the history of my purchase .You have the history of the crash because they get sent to you ....

What can you do for me when I spent more than $10.000 in computers in the past couple of years ?

I really hope that it will continue on! I am however here on this thread for this exact problem, on my MBP 2013. Had same issue with my earlier MBP 2013 as well.. not always to rock solid I am afraid, but wishing you luck with yours!

Was there any findings about the problem? I'm having same issue, crashing many times a days and some times freezes. Mine is with high end graphics cards, 32GB ram and 1TB harddrive.

Is it something they can only determine the hardware issue? My laptop crashses with same symptoms but when running hardware diagnostics there were no hardware failures.

Probably removed due to being too speculative in nature, but I understand.

Most of this thread is speculative. I can't say why because when I tried, it got removed. I'll just leave it at that in hopes they at least let this post stay.

Same here :/

I've mentioned my case here as well:

https://discussions.apple.com/thread/251023915?page=1

Keep us updated!

I don’t have the luxury of Apple care on this 8 year old MBP, which worked great until Catalina

hmmm... are they trying to make me update?