Hi Everyone i am getting the error below and my computer wont login. i have the new 2019 16in its less than 3 . weeks . old.

Or it could be Catalina?

I see `"extension backtrace" errors when it get crashed as well.

I've read in other forums related to the Macbook Pro 2019 16" model freezing with black screen/restarting to try running it in safe mode.

The reason being that running the system in safe mode and experiencing a freeze/restart around a gpu switch or sleep is said to determine a hardware fault as opposed to a Catalina fault, this applies only to the Macbook Pro 2019 16".

https://support.apple.com/en-us/HT201262

I have the exact same problem on my 16" base model. I hope Apple will fix it in 10.15.4.

Let us know. I might wait until I hear a successful fix through Apple replacing hardware before I bring it in.

I don't want to disappoint you, but I already had to send back the second replacement as well.

Mine version 5300, the same problem occurred

that gives me anxiety , I'm traveling for work for the next few months and I'm worried if this 2 replacement gave up on me

Im having the same issues with both models

+1

5 weeks everything was fine.

4100$ spent on this mac... omg

This happened to me on 2 different MacBook Pro 16 models I purchased at different times. Fortunately I was in the return window and ended up returning both.

Got a huge project due tomorrow but am spending the night erasing my original macbook pro 2019 16" (but with 4 logicboard replacements, lol) and moving data over to my older slower iMac.

Amount of time lost to this situation is so ridiculous now, and it all boils down to apple's poor company policy blaming users for faulty products out the box.

So courier pickup tomorrow, 1 week for apple to get it. Then a 3-4 week wait for a full replacement, counting the logicboards that's number 5. NUMBER 5.

Something is seriously wrong with apple. These new 2019 macbook pros are too much of a risk, I was meant to be editing videos on the move with it and it provide ample computing power away from my desk while travelling.

But Nov '19 - Mar '20 it's been 10 hours of driving back and forth, almost 12 hours on phone to apple support, multiple logicboard replacements, now a full replacement because I pointed out battery hasn't been able to do a full 0% - 100% cycle since purchase due to constant freezing and restarting.

This machine is not ready for business but sold to professionals purchasing for business use. Quite the joke. If this 5th replacement is faulty guess I'm doing a return and put myself behind 4 months in my work just to try and get a macbook pro 2019 16" from apple that doesn't freeze.

I've also paid for apple care "+" but basically just paid for the honor to be blamed by apple for 4 months. If this is the start to this macbook's run then it won't see the year out. I wouldn't work on it for free and it cost me $7000 for a build-to-order spec.

Another larger thread related to this issue:

https://discussions.apple.com/thread/250905859

oh my, I sent my mac to service center. 30 days started.

Guys, what kind of hubs and adapters do you use? Was smth plugged in when your gpu crashed?

Is have the same problems on my MacBook Pro (16-inch, 2019) with a AMD Radeon Pro 5300M 4 GB

I noticed every time there is an update release this thread get reopen. My recommendation to others is not to update till Apple addresses us all in this forum .