Announce messages

Question

Announce messages

When I’m wearing my AirPods I have announce messages turned on. I’ve found it to be really helpful when I’m out walking my dogs. Unfortunately it works sporadically for example a message will come in I’ll hear the notification noise Siri will come on say the name of the person who sent the message that’s it! It doesn’t continue to read the message. Does anyone else have or had this issue and if so what did you do to fix it?

I’m using a iPhone XS Max running iOS 13.3. I have 2nd generation AirPods

Posted on Jan 2, 2020 3:04 PM

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Answer 1

brenden dv

Community Specialist

Jan 6, 2020 9:04 AM in response to YellowLabMom12_19

Hello YellowLabMom12_19.

Welcome to Apple Support Communities. I understand that Siri isn’t reading your messages that you receive when wearing your AirPods. You are only hearing Siri announce the message senders name. I’m happy to help.

Please try the steps in the section titled “If you don’t hear Siri announcements” here: Announce Messages with Siri on AirPods - Apple Support

Take care.

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Answer 2

chris_g1

Community Specialist

Jan 7, 2020 6:46 AM in response to YellowLabMom12_19

Hello YellowLabMom12_19.

Once you click on the previously provided link, please go to AirPods > Setup & Usage. From there, you have the options to Chat or Talk to Apple Support.

Take care.

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Answer 3

Joseph_S.

Community Specialist

Jan 6, 2020 11:37 AM in response to YellowLabMom12_19

Hello YellowLabMom12_19.

The next step to resolution will be to contact Apple Support here: Get Support

Take care.

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Answer 4

Jan 6, 2020 10:40 PM in response to Joseph_S.

I’m not sure which category to click on when I go to support. When I click on AirPods none of those chooses fit and when I go to iPhone it’s the same thing. I believe my issue is a SIRI issue, but I don’t know where to go to get help.

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Answer 5

Bkarns

Level 1

9 points

Jan 9, 2020 4:08 AM in response to YellowLabMom12_19

This is the same issue I have been reporting to Apple for the last several months. I have sent Apple log files, etc. at their request, however, they have still not provided a fix or response. There is nothing wrong with your phone, this is an issue with Apple on their side. The problem seems to be sporadic and only in certain areas of the country. Very frustrating!

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Answer 6

Jan 6, 2020 9:10 AM in response to brenden dv

I’ve done all of those things

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