You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Knightr349 Author

Level 1

5 points

Movies won’t play after purchase

Several movies I have purchased on Apple TV seem to download but when I press play an error message continues to show up.

I’ve restarted and reset the Apple TV device several times now. Any suggestions?

Apple TV

Posted on Jan 3, 2020 10:22 AM

Top-ranking reply

vazandrew

Level 8

40,492 points

Posted on Jan 3, 2020 10:40 AM

Apple TV is a streaming device, with the current models only storing apps. If the content is unable to play then that indicates an issue with the connection.

Check current internet connection using speedtest

Make sure DNS is set to auto (settings - network)

If on wifi try ethernet

To see a current status of the network get a report from istumbler, netstumbler or similar. Look for signal strength, noise, nearby networks

Test on another network

View in context

Movies won’t play after purchase

Similar questions