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Cannot sync using iphone usb-c on Windows 10.

Hello,


I've recently bought a laptop with a usb-c connector. I've connected my phone to the type c port but it does not show up in itunes, but when I use the usb to lightening cable, it works fine.


Is there any driver(s) im missing?


Phone - iPhone 11

Laptop - Asus Vivobook 15 with Windows 10

Itunes - Full 64bit version - latest version (not the verson from the MS store)


Thank you for your time.

iPhone 11, iOS 13

Posted on Jan 5, 2020 6:27 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 7, 2020 3:21 PM

Hi riazbal,


Thanks for posting your question about connecting your iPhone to your computer. I'm happy to see if I can assist.


For confirmation, your iPhone 11 appears in iTunes as expected when you use the Lightning to USB cable, but it doesn't seem to be recognized when you use a Lightning to USB-C cable. Is that right? Or are you connecting to the USB-C port using the standard Lightning to USB cable?


If one cable and port combination seems to work as expected, you might want to try testing a different Lightning to USB-C cable if you have one available; does that help? You could also try using the same cable and port to connect a different USB-C device to your PC; how does that work? Knowing this would help narrow things down as a starting point.


Depending on how that goes, there may be additional steps here that are helpful: If your computer doesn't recognize your iPhone, iPad, or iPod


Best wishes.

Similar questions

1 reply
Question marked as Top-ranking reply

Jan 7, 2020 3:21 PM in response to riazbal

Hi riazbal,


Thanks for posting your question about connecting your iPhone to your computer. I'm happy to see if I can assist.


For confirmation, your iPhone 11 appears in iTunes as expected when you use the Lightning to USB cable, but it doesn't seem to be recognized when you use a Lightning to USB-C cable. Is that right? Or are you connecting to the USB-C port using the standard Lightning to USB cable?


If one cable and port combination seems to work as expected, you might want to try testing a different Lightning to USB-C cable if you have one available; does that help? You could also try using the same cable and port to connect a different USB-C device to your PC; how does that work? Knowing this would help narrow things down as a starting point.


Depending on how that goes, there may be additional steps here that are helpful: If your computer doesn't recognize your iPhone, iPad, or iPod


Best wishes.

Cannot sync using iphone usb-c on Windows 10.

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