Hello,
I've recently bought a laptop with a usb-c connector. I've connected my phone to the type c port but it does not show up in itunes, but when I use the usb to lightening cable, it works fine.
Is there any driver(s) im missing?
Phone - iPhone 11
Laptop - Asus Vivobook 15 with Windows 10
Itunes - Full 64bit version - latest version (not the verson from the MS store)
Thank you for your time.
iPhone 11, iOS 13
Hi riazbal,
Thanks for posting your question about connecting your iPhone to your computer. I'm happy to see if I can assist.
For confirmation, your iPhone 11 appears in iTunes as expected when you use the Lightning to USB cable, but it doesn't seem to be recognized when you use a Lightning to USB-C cable. Is that right? Or are you connecting to the USB-C port using the standard Lightning to USB cable?
If one cable and port combination seems to work as expected, you might want to try testing a different Lightning to USB-C cable if you have one available; does that help? You could also try using the same cable and port to connect a different USB-C device to your PC; how does that work? Knowing this would help narrow things down as a starting point.
Depending on how that goes, there may be additional steps here that are helpful: If your computer doesn't recognize your iPhone, iPad, or iPod
Best wishes.
Hi riazbal,
Thanks for posting your question about connecting your iPhone to your computer. I'm happy to see if I can assist.
For confirmation, your iPhone 11 appears in iTunes as expected when you use the Lightning to USB cable, but it doesn't seem to be recognized when you use a Lightning to USB-C cable. Is that right? Or are you connecting to the USB-C port using the standard Lightning to USB cable?
If one cable and port combination seems to work as expected, you might want to try testing a different Lightning to USB-C cable if you have one available; does that help? You could also try using the same cable and port to connect a different USB-C device to your PC; how does that work? Knowing this would help narrow things down as a starting point.
Depending on how that goes, there may be additional steps here that are helpful: If your computer doesn't recognize your iPhone, iPad, or iPod
Best wishes.
Cannot sync using iphone usb-c on Windows 10.
