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iTunes not seeing my iPhone when using USB-C cable

Hi, I'm trying to get my iPhone to be seen in iTunes on my Windows 10 computer while using a USB-C cable. It's the USB-C cable that came with my iPad and I've swapped the cables to make sure layer 1 stuffs is good. I've updated my USB drivers on my computer and I see the iPhone as connected and not having any errors. My iPhone is charging via the USB-C cable, but it's as though windows doesn't recognize the device. It doesn't show up as a secondary storage device and doesn't show up in iTune. No errors or anything popping up in iTunes and the device and iPhone have whatever the "trust" relationship/cert is so that wouldn't be blocking the iPhone. To make matters odder, when I use the old standard USB cable everything comes up without errors and I can see the iPhone in iTunes. I'm running iOS 16 on my iPhone and iTunes is up to date on ver 12.12.5.8. When I use the USB-C port for an external hard drive it reads the device fine, so I don't think there's an interface issue on my computer. I think it could be software or driver related as this is the first time I've tried connecting via a USB-C cable. It's just odd that I don't see any errors and the iPhone populates in device manager. I've uninstalled the driver and then let it auto-install via detection and when I try to update it says I have the latest driver. ¯\_(ツ)_/¯


Any suggestions?

I'm running Windows 10 home edition, using an iPhone 12 Max Pro running iOS 16, and iTunes version 12.12.5.8


iPhone 12 Pro Max, 16

Posted on Sep 20, 2022 9:28 PM

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iTunes not seeing my iPhone when using USB-C cable

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