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Why can't I save an image that was sent to me on a text message to my phone photo library? I was able to do this until my iPhone was updated.

Up until I updated my iPhone, I was able to save an image that was sent to me from a text message. How do I send photos to my iPhone that have been sent via text message?

Posted on Jan 5, 2020 3:16 PM

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Question marked as Top-ranking reply

Posted on Jan 8, 2020 6:56 AM

Hello and welcome to Apple Support Communities, Robin!


I understand you're unable to save photos sent to you via Messages. I'd be happy to provide information to help you address this.


First, try restarting your iPhone: Restart your iPhone

Make sure you also have the latest updates installed: Update your iPhone, iPad, or iPod touch


After trying theses steps, try saving a photo as usual.

If the issue continues, do you receive any error messages when attempting to save?


Let us know the results.

Have a great day!

2 replies
Question marked as Top-ranking reply

Jan 8, 2020 6:56 AM in response to Robin Malony

Hello and welcome to Apple Support Communities, Robin!


I understand you're unable to save photos sent to you via Messages. I'd be happy to provide information to help you address this.


First, try restarting your iPhone: Restart your iPhone

Make sure you also have the latest updates installed: Update your iPhone, iPad, or iPod touch


After trying theses steps, try saving a photo as usual.

If the issue continues, do you receive any error messages when attempting to save?


Let us know the results.

Have a great day!

Why can't I save an image that was sent to me on a text message to my phone photo library? I was able to do this until my iPhone was updated.

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