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very slow and buggy macbook pro

hi there

i've run an etrecheck on my mac. it is running incredibly slowly. it sometimes switches itself off and doesn't play audio and the left shift key has stopped working. i only bought it last year so it shouldn't be giving these sorts of problems. i don't really understand how to fix the issues from the etrecheck report attached here. any help would be much appreciated.


MacBook Pro 15”, macOS 10.13

Posted on Jan 6, 2020 3:41 AM

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Question marked as Apple recommended
  1. Uninstall Avast. https://support.avast.com/en-us/article/Uninstall-Mac-Security
  2. To resolve the issue with shift key, make an appointment with Genius bar. https://www.apple.com/retail/geniusbar/

3.Startup in Safe Mode. Once in Safe Mode , click the "Restart" button at the bottom.

Use safe mode to isolate issues with your Mac - Apple Support


4.Reset SMC. Choose the appropriate method. How to reset the System Management Controller (SMC) on ...



Posted on Jan 6, 2020 4:20 AM

2 replies
Question marked as Apple recommended

Jan 6, 2020 4:20 AM in response to Mac_suppport_ZA

  1. Uninstall Avast. https://support.avast.com/en-us/article/Uninstall-Mac-Security
  2. To resolve the issue with shift key, make an appointment with Genius bar. https://www.apple.com/retail/geniusbar/

3.Startup in Safe Mode. Once in Safe Mode , click the "Restart" button at the bottom.

Use safe mode to isolate issues with your Mac - Apple Support


4.Reset SMC. Choose the appropriate method. How to reset the System Management Controller (SMC) on ...



very slow and buggy macbook pro

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