Issue with pdf in preview

Thanks for the tips and advice, we still see some oddities:

• my collegue has the same problem on his computer; same model and build as mine but slightly different software-setup. On my machine the problem started the end of december when i updated to Catalina, since the update on his machine yesterday he has the same issue.
• it happens to files we created in some of our software on our machines (for example Sketchup Layout); as well to files coming from a third party created in other software (for example Vectorworks, sent via mail) or documents scanned to PDF including text and/or images.
• when we open the same corrupted files on our iphone or ipad through our cloud-service (Egnyte) the files show 100% fine on those machines. Airdropping the same file to the macbook and then opening them in acrobat reader the file looks fine. When opening the same file in Preview the faults occure again, not exactly the same as in the previous file but in a different way.
• Once a file is corrupted in Preview, Acrobat Reader gives an "error about loading a stream".

All this makes us suspect the problem is somewhere with the Preview-program in macOS Catalina. But this should also mean other people should have the same problem...

MacBook Pro van Sbrox 2020-01-06

Page 1

EtreCheck version: 5.4.8 (5091)

Report generated: 2020-01-06 15:29:17

Download EtreCheck from https://etrecheck.com

Runtime: 2:22

Performance: Excellent

Sandbox: Enabled

Full drive access: Disabled

Problem: Other problem

Major Issues: None

Minor Issues:

These issues do not need immediate attention but they may indicate future problems or opportunities for improv

ement.

Heavy network usage - This machine has recently restarted and has high network usage.

Clean up - There are orphan files that could be removed.

Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be review

ed.

32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”.

Limited drive access - More information may be available with Full Drive Access.

Hardware Information:

MacBook Pro (15-inch, 2017)

MacBook Pro Model: MacBookPro14,3

1 2,8 GHz Quad-Core Intel Core i7 (i7-7700HQ) CPU: 4-core

16 GB RAM - Not upgradeable

BANK 0/DIMM0 - 8 GB LPDDR3 2133

BANK 1/DIMM0 - 8 GB LPDDR3 2133

Battery: Health = Normal - Cycle count = 240

Video Information:

Intel HD Graphics 630 - VRAM: 1536 MB

Radeon Pro 555 - VRAM: 2 GB

LG ULTRAWIDE 3440 x 1440

Drives:

disk0 - APPLE SSD SM0256L 251.00 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 [APFS Container] 250.69 GB

disk1 [APFS Virtual drive] 250.69 GB (Shared by 5 volumes)

disk1s1 - M*********************s (APFS) [APFS Virtual drive] (Shared - 189.10 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)

disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used)

disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)

disk1s5 - Macintosh HD (APFS) (Shared - 10.89 GB used)

Mounted Volumes:

disk1s1 - M*********************s [APFS Virtual drive]

250.69 GB (Shared - 189.10 GB used, 54.43 GB available, 48.88 GB free)

APFS

Mount point: /System/Volumes/Data

Encrypted

disk1s3 - Recovery [Recovery]

250.69 GB (Shared - 529 MB used, 48.88 GB free)

APFS

Mount point: /Volumes/Recovery

MacBook Pro van Sbrox 2020-01-06

Page 2

disk1s4 - VM [APFS VM]

250.69 GB (Shared - 1.07 GB used, 48.88 GB free)

APFS

Mount point: /private/var/vm

disk1s5 - Macintosh HD

250.69 GB (Shared - 10.89 GB used, 54.43 GB available, 48.88 GB free)

APFS

Mount point: /

Encrypted

Read-only: Yes

disk2s2 - T**************************n

509.68 GB (393.09 GB used, 116.59 GB free)

Mac OS Extended (Case-sensitive, Journaled)

Disk Image

Mount point: /Volumes/T**************************n

Network:

Interface lpss-serial1: LPSS Serial Adapter (1)

Interface lpss-serial2: LPSS Serial Adapter (2)

Interface en8: iPad

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

Interface en7: iPhone

Interface en9: iPhone 2

Interface en10: iPhone 3

Interface en6: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

System Software:

macOS Catalina 10.15.2 (19C57)

Time since boot: About 2 hours

Notifications:

Notifications not available without Full Drive Access.

Security:

Gatekeeper: Enabled

System Integrity Protection: Enabled

Antivirus software: Apple and Malwarebytes

Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist

Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/Go

ogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist

Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/Go

ogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.chaos_group.swrm.plist

Executable: /Applications/ChaosGroup/V-Ray/Swarm 1.4/swrm.bin

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/org.macosforge.xquartz.startx.plist

Executable: /opt/X11/libexec/launchd_startx /opt/X11/bin/startx -- /opt/X11/bin/Xquartz

Details: Exact match found in the whitelist - probably OK

MacBook Pro van Sbrox 2020-01-06

Page 3

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Content

s/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.

plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Content

s/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.pli

st

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist

Executable: /opt/X11/libexec/privileged_startx -d /opt/X11/lib/X11/xinit/privileged_startx.d

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

One 32-bit app

Kernel Extensions:

/Applications/Egnyte Connect.app

egnytefs.kext (Egnyte Inc, 3.10.2 - SDK 10.11)

/Applications/duet.app

DuetDisplay.kext (Duet, Inc., 2.1.4 - SDK 10.9)

/Library/Application Support/HASP/kexts

aksfridge.signed.kext (SFNT Germany GmbH, 1.0.16332)

/Library/Extensions

WiDisplayLoopbackSound.kext (EDSS GLOBAL COMPANY LIMITED, 1.0.0 - SDK 10.7)

WiDisplayVGADriver.kext (EDSS GLOBAL COMPANY LIMITED, 1.0 - SDK 10.7)

MSMFramebuffer.kext (SHAPE GmbH, 3.5 - SDK 10.12)

MSMVideoDevice.kext (SHAPE GmbH, 3.5 - SDK 10.12)

DesktopStreamerDisplay.kext (1.0 - SDK 10.2)

System Launch Agents:

[Not Loaded] 15 Apple tasks

[Loaded] 165 Apple tasks

[Running] 131 Apple tasks

System Launch Daemons:

[Not Loaded] 35 Apple tasks

[Loaded] 176 Apple tasks

[Running] 125 Apple tasks

Launch Agents:

[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420

d.plist (Adobe Systems, Inc. - installed 2019-12-11)

[Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-04-30)

[Not Loaded] com.oracle.java.Java-Updater.plist (? e20ba89b - installed 2019-08-23)

[Other] com.philandro.anydesk.Frontend.plist (? d246790c - installed 2019-11-04)

MacBook Pro van Sbrox 2020-01-06

[Running] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2019-11-04)

[Running] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2019-11-04)

[Running] org.macosforge.xquartz.startx.plist (? 8c13f787 - installed 2016-10-26)

Launch Daemons:

[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-12-11)

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-12-11)

[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-11-23)

[Other] com.aladdin.aksusbd.plist (? 882ffbab - installed 2017-11-22)

[Other] com.aladdin.hasplmd.plist (? c5d97ee2 - installed 2017-11-22)

[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-05-01)

[Other] com.chaos_group.swrm.plist (? 576443c6 - installed 2019-02-25)

[Loaded] com.egnyte.EgnyteFS.Mounter.Helper.plist (Egnyte Inc - installed 2019-09-24)

[Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-05-1

0)

[Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-04-30)

[Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-08-23)

[Loaded] com.philandro.anydesk.Helper.plist (philandro Software GmbH - installed 2019-11-04)

[Not Loaded] com.philandro.anydesk.service.plist (? 989249ec - installed 2019-11-04)

[Running] com.sonos.SonosLibraryServer.plist (Sonos, Inc. - installed 2019-12-14)

[Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2019-10-10)

[Running] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2019-11-04)

[Loaded] org.macosforge.xquartz.privileged_startx.plist (? e9b47e8e - installed 2016-10-26)

User Launch Agents:

[Other] Shoebox.plist (? 0 - installed 2019-10-24)

[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-22)

[Loaded] com.google.keystone.agent.plist (? 0 - installed 2019-12-04)

[Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2019-12-04)

[Running] com.vladalexa.MagicPrefs.plist (? 0 - installed 2020-01-06)

User Login Items:

[Not Loaded] AppCleaner Helper (Julien Ramseier - installed 2017-09-01)

Modern Login Item

/Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner Helper.app

[Loaded] EgnyteDriveLauncherHelper (Egnyte Inc - installed 2019-10-24)

Modern Login Item

/Applications/Egnyte Connect.app/Contents/Library/LoginItems/EgnyteDriveLauncherHelper.app

[Loaded] LoginHelper (App Store - installed 2018-08-08)

Modern Login Item

/Applications/Memory Clean 2.app/Contents/Library/LoginItems/LoginHelper.app

[Not Loaded] StartUpHelper (Spotify - installed 2019-09-20)

Modern Login Item

/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app

Internet Plug-ins:

AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-12-22)

FlashPlayer-10.6: 32.0.0.303 (Adobe Systems, Inc. - installed 2019-12-10)

Flash Player: 32.0.0.303 (Adobe Systems, Inc. - installed 2019-12-10)

AdobePDFViewer: 19.021.20061 (Adobe Systems, Inc. - installed 2019-12-22)

JavaAppletPlugin: Java 8 Update 221 build 11 (? - installed 2019-08-23)

3rd Party Preference Panes:

Flash Player (installed 2019-11-23)

Java (installed 2019-08-23)

Time Machine:

Time Machine information not available without Full Drive Access.

13 local snapshots

Oldest local snapshot: 2020-01-05 14:27:16

Last local snapshot: 2020-01-06 13:22:39

Performance:

System Load: 9.57 (1 min ago) 4.49 (5 min ago) 3.13 (15 min ago)

Nominal I/O speed: 5.30 MB/s

File system: 31.88 seconds

Write speed: 1057 MB/s

Read speed: 2509 MB/s

CPU Usage Snapshot:

Type Overall

System 6 %

User 13 %

Idle 82 %

Top Processes Snapshot by CPU:

Process (count) CPU (Source - Location)

Other processes 53.28 % (?)

plugin-container.app 51.97 % (Mozilla Corporation)

firefox 22.59 % (Mozilla Corporation)

EtreCheck 5.96 % (App Store)

mdworker_shared (14) 5.86 % (Apple)

Top Processes Snapshot by Memory:

Process (count) RAM usage (Source - Location)

plugin-container.app 646 MB (Mozilla Corporation)

SketchUp 570 MB (Trimble Navigation Limited)

EtreCheck 528 MB (App Store)

firefox 521 MB (Mozilla Corporation)

AdobeReader 498 MB (Adobe Systems, Inc.)

Top Processes Snapshot by Network Use:

Process Input / Output (Source - Location)

Other processes 476 MB / 33.34 GB (?)

firefox 10 MB / 122 KB (Mozilla Corporation)

Mail 611 KB / 271 KB (Apple)

Dropbox 109 KB / 119 KB (Dropbox, Inc.)

EgnyteDriveFS.app 60 KB / 95 KB (Egnyte Inc)

Virtual Memory Information:

Physical RAM: 16 GB

Free RAM: 89 MB

Used RAM: 10.55 GB

Cached files: 5.37 GB

Available RAM: 5.45 GB

Swap Used: 0 B

Software Installs (past 30 days):

Install Date Name (Version)

2019-12-10 Adobe Flash Player

2019-12-11 Adobe Acrobat Reader DC (Continuous)

2019-12-12 Sayonara Wild Hearts (1.0.1)

2019-12-12 DodoPeak (101)

2019-12-12 Way of the Turtle (1.0)

2019-12-12 Shinsekai Into the Depths (1.2.1)

2019-12-14 XProtectPlistConfigData (2110)

2019-12-14 MRTConfigData (1.51)

2019-12-20 Skate City (1.5)

2019-12-22 Adobe Acrobat Reader DC (19.021.20061)

2020-01-06 EtreCheck (5.4.8)

Clean up:

~/Library/LaunchAgents/Shoebox.plist

/Applications/Shoebox.app/Contents/MacOS/Shoebox

Executable not found

/Library/LaunchAgents/com.philandro.anydesk.Frontend.plist

/Applications/AnyDesk.app/Contents/MacOS/AnyDesk

Executable not found

/Library/LaunchDaemons/com.philandro.anydesk.service.plist

/Applications/AnyDesk.app/Contents/MacOS/AnyDesk

Executable not found

/Library/LaunchDaemons/com.aladdin.hasplmd.plist

/usr/libexec/hasplmd

Executable not found

/Library/LaunchDaemons/com.aladdin.aksusbd.plist

/usr/libexec/aksusbd

Executable not found

Diagnostics Information (past 7-30 days):

Directory /Library/Logs/DiagnosticReports is not accessible.

Enable Full Drive Access to see more information.

End of report

https://www.dropbox.com/s/d3m5xjqmt633xm2/23%20aug%20schets.pdf?dl=0

This file is showing corrupt on my machine in its current location in the project-folder, but the one in dropbox is sent straight out of the cloud through airdrop via my iphone, where it gives a correct preview. It is a file coming from a client through mail with a scan of some sketches.

The following link is a link to the same file in its project-folder, linked through egnyte. This file shows corrupt in both preview and acrobat reader: https://mekersbroekxcloud.egnyte.com/dl/pbAIzzBo17

Could that cause the problem? And what can i do about it?