Macbook Pro 16" with UltraFine 5K display not waking from sleep

Very frequently my new Macbook Pro 16" does not wake the connected LG Ultrafine 5K when resuming from sleep. Specifically I think it might be that it does not wake it when it has gone to sleep automatically, but does wake it if put to sleep manually through Apple > Sleep. After waking, the Mac thinks the display is still connected so still displays windows across the two desktops, but the display is not powered on. Putting it to sleep manually and waking again seems to resolve the issue.


Is anyone else experiencing this? I've tried resetting SMC which has not fixed it, the problem occurs on all ports, and it clearly can power on the display it is just failing to do so, so I'm thinking this is probably a macOS software issue.

MacBook Pro with Touch Bar

Posted on Jan 6, 2020 4:29 AM

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136 replies

Feb 13, 2020 9:02 AM in response to mick80234

I had the similar issue with the resolution drop. So it seems if I put into sleep manually everything is ok, but if it automatically goes into sleep then the resolution output to the LG monitor drops. Unplug the USB c and put back in and everything is ok.


A bit different from not coming on again, but similar. Mac book pro 16 is the highest spec apart from disk and the 34" LG was bought about 1 month ago

Feb 26, 2020 4:50 PM in response to nigel285

I really don't think this is an LG issue. I have the problem with a pair of 4K HP monitors as well, and at least one other poster said they were having it with an ultra-wide LG monitor as well. It's great that it isn't happening to the newer LG monitor, but even if I replaced my pair of LG 5K's at home I'd still have the problem with my HP's at work. This has to be an Apple thing.

Mar 14, 2020 10:08 AM in response to STAGE 6

Apple has had a problem with drivers and this monitor for many years. My MBP15 2017 had issues until fixes came out and then it was fine. When I changed to MBP16, same things start popping up, just very random and unpredictable.


Won't wake from sleep, MBP display brightness very dim on wakeup, both monitors flashing not able to sync, etc. Sleep/wake cycle sometimes fixes it, sometimes not.


I like to move my laptop around from my office to the family room a lot and that sequence of plugging/unplugging of the LG over time will eventually cause the Mac to kernel panic and restart.. it's very inconsistent, sometimes I can go a couple weeks without problems, and sometimes, will crash ever other day.


Hardware checks out fine.

Hopefully this driver gets fixed soon.


Mar 19, 2020 8:48 PM in response to Nick Brook

Not sure if this is helpful, or has already been covered in some of the other replies, however I too am experiencing my connected external monitor not waking when the Mac is woken up.


My issue affects an old 30" Apple Cinema Display which is connected to a Belkin Thunderbolt 3 dock via Display port -> Dual link display port adaptor. (I know.... clumsy setup but it was working flawlessly with my 15" 2018 MacBook Pro Retina)


Now that I am using the 16" MacBook Pro (2.4 GHz 8-Core Intel Core i9, AMD Radeon Pro 5500M 8 GB, Intel UHD Graphics 630 1536 MB) I'm experiencing the issue.


Seems that it is an issue that applies other displays and not just the LG

Reasonable to think its either a Catalina issue, or graphics card based?)


Again, apologies if this has already been brought up!



Mar 25, 2020 7:52 AM in response to K-NJ

I am really sorry to hear that the update didn't help your LG 4K. Because I wanted to chime in that for me too, 10.15.4 appears to have fixed the wake issues with my LG 5K and Macbook 16. No problems since installing and again waking this morning. But I had hoped this would be true for all monitors. If you can summon the energy, you might start another case so they know they still have work to do.

Jan 7, 2020 3:45 PM in response to Nick Brook

Having the same issues as well. Fresh install, reset SMC, zap PRAM, all with no change in symptoms. If I manually put it to sleep it will wake up *almost* all the time. If I let is sleep on it's own it's always a black screen on the LG.


Also I use the MacBook closed when attached to the display with a Magic Keyboard and Magic Mouse. Lights (like caps lock) work indicating the laptop did wake up. Also if I open the Macbook the screen immediately works while the display is still black.


Oh how I wish Apple didn't get out of the consumer display business. This LG Ultrafine 5k has been junk and bug ridden since I got it years ago.

Jan 8, 2020 3:47 AM in response to Nick Brook

This has been a problem since the release of Catalina I think, perhaps longer, I certainly had it with my old MacBook Pro.

I don’t really know how to escalate this with Apple. Support will be a pain, and clearly reinstalling etc won’t help. Perhaps I’ll try that route anyway. Otherwise, Apple doesn’t seem to have a good mechanism for reporting problems like this.

Jan 8, 2020 3:56 AM in response to KSS

This is definitely a problem distinct to my 16” MBP, and the display has the latest firmware. My old 15” MBP did have a similar problem, it would kernel panic when resuming from sleep - it was difficult to diagnose because I would put it to sleep or it would go to sleep automatically and when I came back it had rebooted. So perhaps there is some timing issue with the MBP and the display that triggers this issue. Clearly the MBP is able to power on the display after putting to sleep manually and waking again, so I think it is likely to be a software issue in macos rather than a display issue.

Jan 8, 2020 3:58 AM in response to Nick Brook

This is interesting Nick. I just updated my MBP 15 to Catalina to test the LG this weekend. I will run more tests this evening to see if I can replicate the issue. I don't know how to escalate an issue except that when I recall Apple Support, I give them the original case number to look at. Then the support staff contact engineers to see if they can get a solution. I assume this is recorded? Also when I went to the Apple Store, all the notes from phone calls were recorded and the genius was referring to them. I also suspect Apple Bots are trawling these pages. As Apple sells the 16 inch as a power graphic machine that can run multi monitors I suspect they would want to fix the issue?


So far in this discussion we are pointing at one of three things that could contribute to the problem.

1) Catalina

2) Graphic card driver

3) LG monitor firmware


If anyone can think of anything else, please continue to the list.

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Macbook Pro 16" with UltraFine 5K display not waking from sleep

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