AirPods Pro Rattling Noise

My fourth pair just failed again exhibiting this issue. Right lasted three days, left lasted seven. This time when I contacted support I was sent to a higher level tech that is going to have an engineer look at the diagnostics from my phone. She confirmed that this is a known issue.

I just had this happen for the fourth time. This time it was escalated to upper level support person that had me send iPhone logs to an engineer and they got back to me in two days. The response was odd. First she said since the iPhone logs didn’t show anything it’s not a hardware problem and I need to go into the store to verify the problem. I then reminded her that both AirPods fail the fit check no matter what since the problem started, as all previous ones have, and that the problem is present on all devices. At this point I wish the engineers were doing more than looking at iPhone logs since something is causing all of these AirPods to fail permanently, possibly a charger or device. I think she said that this time they would give me a new pair instead of replacement pair if the problem persists at the Apple store. In any case, I fully expect those to fail as well and Apple has given no indication why this keeps happening or how to prevent. When I told her that all Apple stores are closed due to an order by the governor and that I wasn’t confident going to an Apple store due to the pandemic she said that was ok, I can wait as long as I wanted, which they would probably prefer at this point since they just keep failing. I then had to ask for a case number since one wasn’t offered to me not we’re any details about how to make an appointment or how or when The next steps should happen. Overall I’ve been unimpressed with this “next level” of support. I’ll keep you all updated when or if our Apple stores reopen.

My right one is rattling more than the left (they both have been rattling) when I speak regardless of ear-tip or mode or app or sound type or environment.

This is my third pair with this issues and will most likely be getting a new pair during my next visit.

Thanks goodness for apple care.

Just left my Aipods Pro for the 3rd time on the Repair Center, the left one 2 times have failed and the right one time. I bought them @ Best Buy and took the Apple Care because I wanted to protect the $250 plus tax out of my pocket. I wonder if I can get a refund like on other Best Buy Purchases, that I get Gift Card and buy something else, maybe properly working Bluetooth headphones. :-)

Got my replacement last Friday and both Airpods were replaced. In mu case I tried everything to get the software update and never worked, I was still on B software. The par replacef before those gor the C rev in no time. My “new” one have the D rev already.

So my Airpods Pro are failing like every 2 months, my main concern is Is this going to keep hapenning, which make me think that it is a design issue..

Too bad this product solve my problem in tje office, I can hear the people when I’m listening to music in the transparency mode, noise cancelling for the trash musIc at the gym and sweat proof. Add the fact that is so easy to seith between my mac, Iphone and my Apple Tv.

So i am on my third replacement of these headphones. Ive gotten the left one swapped twice and the right one swapped once. I have a heavy love hate relationship with these headphones, it seems as though even with the nicer build quality and “pro” features that the product still suffers. Ive always been an Apple guy, but man they have been bothering the crap out of me lately.

They just sent me a replacement for the left one. Now my serial number just shows “1” which is kind of weird but no more rattling at least.

Free replacement.

I got a replacement but the rattle is already returning slowly so just be careful with playing music loud for long periods

Same here! Left ear rattles after having them 2 months! $250 wasted. Called Apple and there solution was to pay $98 for a new left ear....what the ****?! So disappointed!

Ok... got the replacement and solve all the problem... i guess it was the first batch/version giving the rattling noise.

Hope the new one is ok...

I got my new pair of AirPods Pro today for the damaged right side.

Took a while to pair them up and working perfectly now. Just hope the rattling noise issue will not occur again.

This is absolutely mechanical hardware failure. It is not loose tips. Apple seems to be ignoring the issue. Once the warranty is out we’re cooked.

Yes. Same as mine when I turn off noise cancellation or transparency I do t hear the rattling. Very weird and quite frustrating.

I’m the same here! My left AirPod is rattling. At first i thought it was just static interference so i tried to reconnect and mess around with Bluetooth and wifi. If I’m not moving it’s fine but as soon as the base hits the rattle starts, especially when I’m in the gym it rattles like **** so I’m assuming it’s something within the AirPod itself. I’ve only had them for about 2 and half months now and fuming that I’ve paid £250 for it to start rattling so soon.