Mail on mac stuck 'moving messages'

I use Mac Mail for emails, synced with an Exchange account. Ever since the Catalina upgrade, when I move an email from the inbox to other folders, or when I try to delete them, the Mail app gets stuck in 'moving messages' and so I would see the movement or deletion of the message locally, but it will not make the change in the server and the change will not sync to my other devices.


I tried restarting with no success. Also deleting the account from the app and adding it again. This did solve the issue for a day and then the problem returned.


This is a recurring issue. Please help.

Posted on Jan 7, 2020 7:21 AM

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Posted on Jul 14, 2020 8:37 AM

I had this very same problem. I was ultimately successful by deleting the "Envelope index" files described here on Computerworld.


After deleting these files, upon the next time you start Mail, you will see a dialog that says the mailboxes need to be rebuilt. After that finishes, all was back to normal for me. Note that I did lose the "stuck" emails that were being moved at the time. In my case, I was moving emails from a non-iCloud account into an iCloud email folder.


One last thing...the article for that link is from 2014, and specifies version "V2" in the path to get to the Envelope Index. This should be "V7" for the latest version of Mail as I write this. Hope it helps.

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159 replies

Oct 15, 2020 6:13 AM in response to DanRubCR

I had the same problem and eventually managed to "fix" it. Two suggestions.


First, check out this how-to article, which covers quite a few things you can try in Mail.app that I was not aware of, such as looking at the Activity window and Rebuild. Link: https://appletoolbox.com/mac-mail-app-always-downloading-fix


Unfortunately, none of this fixed the problem for me. What I eventually did: Seeing that the problem seems to be related to Exchange servers, I added it as IMAP instead. I unchecked "Mail" for the problematic server in Internet Accounts, so to still use Exchange for contacts, calendars, etc. Then I added the email account of that server separately, using IMAP. So far this seems to work as a solution. Although it doesn't fix the underlying Exchange server issues, it essentially circumvents then, allowing me to move mails around again.


I hope that is helpful for someone.

Jan 12, 2021 2:08 PM in response to Buenorock

This worked for my mid-2012 macbook pro, high sierra. My envelop files were under: Finder, Shift, Command & "G" to path ~/Library/Mail/V5/MailData/ . I got scared when I opened Mail and it started importing 13,642 messages but after 1/2 hour the app opened. Then downloaded 380 messages. To my surprise there were only duplicate messages in the inbox. After that all was good. It moves messages now in a flash when I delete them.


thanks

Apr 18, 2021 2:51 AM in response to DanRubCR

My similar issue was with all Mail accounts, especially when deleting or moving a batch of emails hosted on an IMAP server. The problem started after setting up an iCloud email account.


Looking at the iCloud account in Mail Prefs, and then Mailbox Behaviours I eventually noticed that 'Erase Deleted messages' had defaulted to 'Never'. Changing to 'Automatically' solved the problem, though why it should affect all the other Mail accounts I've no idea.


Hope this helps someone.

Apr 12, 2020 6:16 PM in response to voltoutoftheblue

Have you installed all recent software updates from Apple? My Mac OS Apple Mail version has changed to Version 13.4 (3608.80.23.2.2) (from Version 13.0 (3608.60.0.2.5) - it looks like Apple may have released a fix for this problem.. I have been deleting emails from Mac OS Apple Mail, it seems to be working fine ... for now at least.. although I am not pushing it too much.. only deleting 1 or 2 mails at a time instead of hitting delete on multiple messages because I don't want it getting stuck again!


So the solution would seem to be: Remove and Re-install all exchange accounts, make sure your software is up-to-date, keep your fingers crossed!

Jun 30, 2020 9:25 AM in response to Zen Student

Update on my original post: I also tried starting Mail with the shift key and that did not solve my problem. After talking with Apple again and then with the server host (GoDaddy) I found out that Apple is aware of the problem and for the time being is recommending that I switch from Exchange to IMAP. I did that, and now my mailboxes are syncing just fine.


And now if I could get Apple to revert to its way of managing column display and if the developer of MailHub would continue to update his product I'd be reasonably happy with Apple Mail!

Jul 3, 2020 12:39 PM in response to DanRubCR

I had a similar issue where messages from office365 were stuck moving to a local mail folder on my Mac. I saw the messages in the move to folder but they were empty and they would never move over, and the message "moving messages" would not go away. The first thing I tried was to sync my account, this did nothing as far as I could tell. The next thing I did was disable my 2 rules that were moving messages to the local mailbox. The last thing I did was delete the 68 empty messages that showed as a shell in the local mailbox. All of a sudden it started counting off the messages and it no longer says moving messages. FYI it didn't move the messages, but I didn't expect it to. I stopped mail and restarted mail each time. I have now re-enabled my email rules and hopefully this won't happen again. I hope it works for you!

Oct 22, 2020 3:14 PM in response to DanRubCR

This issue started for me after deleting large amounts of mail from my inbox. I tried shutting mail down completely and restarting, but this yielded no results. Reading through the other answers and seeing wild ideas like deleting the entire mailbox and rebuilding it just seemed out of the question for me. So, I decided to right click and "Take account offline", one-by-one, to see if I could identify the offending account. Once I found it, the incessant "moving 1 of x" stopped. I took the account back online and have had no issues since. Pretty simple fix, at least for me! Hope this can help someone else.

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Mail on mac stuck 'moving messages'

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