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Jeremiah. Author

Level 1

6 points

Second external display keeps disconnecting on MacBook Pro

I have a 13" MacBook Pro Touch Bar (2019) with two displays. An LG 5K and a Dell Ultrasharp monitor (2560x1440). The Ultrasharp is connected to the computer via an adapter that goes from Displayport to Thunderbolt (or USB C). The LG 5K is connected on the other side of the laptop.

This setup used to work just fine (for about 4 months) until I wiped and reinstalled MacOS. Now, when I'm away from the computer for long periods of time, the Ultrasharp monitor "disconnects" and nothing in the OS will help me reconnect it.

I have cleared SMC
I have cleared NVRAM and PRAM
The disconnected second display does not respond to "Detect displays" in the Display preference pane.
The only way to get the display to redirect is to first unplug the Dell monitor, second unplug the 5K monitor, third plug the Dell monitor back in and let it get "rediscovered" by the laptop, and fourth plug the 5K display back in. This works for several hours but the Dell display always re-disconnects.

HELP

MacBook Pro with Touch Bar

Posted on Jan 8, 2020 7:50 AM

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,352 points

Posted on Jan 8, 2020 9:05 AM

Jeremiah. wrote:

1. I have a 13" MacBook Pro Touch Bar (2019) with two displays. An LG 5K and a Dell Ultrasharp monitor (2560x1440). The Ultrasharp is connected to the computer via an adapter that goes from Displayport to Thunderbolt (or USB C). The LG 5K is connected on the other side of the laptop.

This setup used to work just fine (for about 4 months) until I wiped and reinstalled MacOS. Now, when I'm away from the computer for long periods of time, the Ultrasharp monitor "disconnects" and nothing in the OS will help me reconnect it.

I have cleared SMC

2. I have cleared NVRAM and PRAM

3. The disconnected second display does not respond to "Detect displays" in the Display preference pane.

The only way to get the display to redirect is to first unplug the Dell monitor, second unplug the 5K monitor, third plug the Dell monitor back in and let it get "rediscovered" by the laptop, and fourth 1. plug the 5K display back in. This works for several hours but the Dell display always re-disconnects.

HELP

Get help with video issues on external displays connected to your Mac

- Apple Support  https://support.apple.com/en-us/HT201177

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Second external display keeps disconnecting on MacBook Pro

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