How do I tell Mail to resync with an IMAP server?

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Level 2

293 points

How do I tell Mail to resync with an IMAP server?

I have moved my users from macOS High Sierra + Server mail services to macOS Mojave + Server + open source dovecot/postfix/etc (MacPorts). This works in the sense that people can send and receive mail.

One of the things I am running into is that while the inbox is being synced, the Sent mailbox is not. So, users see different content in their Sent emails box depending on the device.

Is there a way to (a) get this fixed and (b) keep it from going wrong again?

Posted on Jan 9, 2020 1:34 AM

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Answer 1

ProustGiulio

Level 10

208,163 points

Jan 9, 2020 1:55 AM in response to Gerben Wierda

Gerben,

Are you talking about iOS devices (iPhones / iPads)?

Should be this case, I'd try to delete their mail accounts, restart their devices, then re-add their accounts using IMAP parameters.

Shouldn't be this case, your post should be relocated into a proper community (Mojave), and I'll ask hosts to do that, but please confirm.

Giulio

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Answer 2

Gerben Wierda Author

Level 2

293 points

Jan 9, 2020 12:47 PM in response to ProustGiulio

As I wrote immediate after. The change of server has resulted in a situation where one client uses "Sent" and the mailbox for sent mail, while the other client uses "Sent Messages". The same seems to happen for "Deleted Messages". Basically, it has nothing to do with syncing, which works fine. It is that "Sent" was the macOS Server default, which the dovecot supports both and somehow the clients choose one or the other.

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Answer 3

Gerben Wierda Author

Level 2

293 points

Jan 9, 2020 1:40 AM in response to Gerben Wierda

Hmm, immediately after this I noticed that devices may be using different settings for Sent ("Sent" "Sent Messages")

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How do I tell Mail to resync with an IMAP server?

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