Mac won't connect to App Store although Internet connections to other sites are good

Sometimes my Mac won't connect to the App Store until I reboot, although internet connections to other sites are good. Also my SonicWeb internet radio player app stops working. What is going wrong that could prevent me from connecting specifically to the App Store and prevent internet radio connection, whilst allowing other internet connections?


Is there any way to reset all internet connections without having to reboot the computer?

MacBook Pro 13", 10.15

Posted on Jan 9, 2020 4:07 AM

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4 replies

Jan 19, 2020 7:29 AM in response to Robert_Shi

Hey Robert_Shi,


Thanks for the reply with the additional information, and trying those steps, we appreciate it!


If the issue still happened in the test user profile, then look at what's common between the two users.


Check the Energy Saver settings, making changes to see if anything affects this issue: Use the Energy Saver settings on your Mac


If you haven't already, try a SMC & NVRAM reset to see if either helps out.

How to reset the SMC of your Mac

Reset NVRAM or PRAM on your Mac


This article isn't exactly the same issue, however, it may help: If your Mac doesn't sleep or wake when expected


I'd also suggest uninstalling Kaspersky, just to verify there isn't something with that service inadvertently interfering. Or, check with the app developer, as they may have suggestions to prevent this from happening. How to contact an app developer


I would also suggest shutting down or restarting your Mac more often. Clears out the cache and any temporary files.


Lastly, if you're not able to resolve this with the new steps, I'd recommend contacting Apple Support. Let them know the troubleshooting steps you performed.


I wish you well!

Jan 12, 2020 11:45 AM in response to Robert_Shi

Hi Robert_Shi,


Thanks for using Apple Support Communities! I see you're having an issue with connecting to the App Store and another app, and I'd like to help out.


When you're having an issue connecting to the App Store, take a look at this article: If you can't connect to the App Store, iTunes Store, or other Apple services


If an app freezes or quits unexpectedly on Mac may help with troubleshooting the internet radio app.


If everything looks good, and you're having issues again with either app connecting, try starting up in safe mode. Safe mode will run some system checks, so it may take longer to start up. Use safe mode to isolate issues with your Mac

Keep in mind, you may also see some display issues while in safe mode. Restart normally, and test for the issue again.


If safe mode didn't help, try using a different user to see if the issue returns. How to test an issue in another user account on your Mac


This is an older article, but if you're seeing any of the same errors with your internet radio app, this article may help:

Solutions for connecting to the Internet, setting up a small network, and troubleshooting


Take care!

Jan 19, 2020 3:57 AM in response to chris_g1

Thank you, Chris_g1, for the response but I'm sorry to say that none of these options really addressed my questions. Perhaps I didn't explain my problem clearly...

The problem is intermittent, and is always solved by rebooting my Mac.

I tend to leave my Mac running for days, but put it to sleep (or let it go to sleep) when I'm not using it. I'm not fussy about quitting apps before the Mac goes into sleep mode, so sometimes the radio app and a few Safari windows (for example) might be left open. I also use MS Office for Mac and sometimes Adobe programs. I get the impression (but could be wrong) that this problem occurs after the Mac awakes with one or more of these apps running - but have no idea what could be causing the fault. I can't reproduce the fault deliberately. Mostly when I wake up the Mac everything works just fine - but sometimes I get this annoying problem. I'd love to know what is causing it, so that I could prevent it from happening. Alternatively I feel that I should be able to invoke some kind of internet connection reset without having to resort to a complete reboot. (I have tried turning off the internet connection or unplugging it and then reconnecting - but this simply restores the same faulty situation.)


A symptom of the problem is that I can't connect to the Apple ID server. I get the error message "There was an error connecting to the Apple ID server". Presumably this is why I can't connect to the App Store? Remember that apparently all other internet connections seem to work well, so this is not a simple connectivity fault. Furthermore the problem is always solved by a reboot. So what is the reboot doing to restore this connectivity to the Apple ID server?


Incidentally I use Kaspersky Internet Security. (I have tried turning it off - no difference to this problem). After I have rebooted having had this problem I usually get a message from Kaspersky saying that it hadn't connected properly last time. I get the impression that connectivity to Kaspersky's server had been lost in a similar way to that to the Apple ID server.


These ID servers seem to require some special connectivity requirement that my machine is losing when it goes to sleep sometimes. So what is this special requirement - and how can I restore it without doing a reboot?


Jan 20, 2020 9:11 AM in response to i_rina

Thanks again. But some of these suggestions seem quite bizarre! My connection is always restored when I simply reboot the computer, so why should I resort to much more time-consuming and dramatic procedures such as resetting the SMC or PRAM?

"Shutting down or restarting my Mac" is what I mean by "rebooting", by the way! Yes - that always works.

... So what is it about the Apple ID server (and certain other servers such as that used by the backup service iDrive) that requires a reboot of the computer after a day or two? It seems to me that the rest of the computers' functions, including internet connections, are all working perfectly. Surely I could do something that would enable reconnection to the Apple ID server other than rebooting the computer?

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Mac won't connect to App Store although Internet connections to other sites are good

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