iPhone mail app will not send an email with an attachment

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Level 1

10 points

iPhone mail app will not send an email with an attachment

Hi,

I have an Iphone 6s with version 13.3 and the mail app will not send an email With an attachment. The mail app will send an email WithOut an attachment. I have tried sending emails with attachments of all sizes and all the attachments fail to send. I have checked the Exchange On-Premise Server settings and they all seem fine.

Would anyone have any advise on how to get these emails to send With attachments?

[Re-Titled by Moderator]

iPhone 6s

Posted on Jan 10, 2020 12:26 PM

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Answer 1

ChrisJ4203

Level 10

236,327 points

Jan 10, 2020 1:12 PM in response to senergy272

That means that either your sending server will not take the attachment because of size, or the receiver's server will not accept it based on size. The attachment needs to be smaller. Most mail servers will only allow smaller attachments sizes, generally the default is between 10-20MB.

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Answer 2

ChrisJ4203

Level 10

236,327 points

Jan 10, 2020 1:57 PM in response to senergy272

I'm not an expert with Exchange Server so I'm not aware of all of the settings. If you are trying to setup mail on devices using Exchange server and are experiencing errors like that and are trying to setup the exact same account, (minus the user of course) and are receiving errors on some and not the others, I would check with the Exchange administrator, if you are not that person. Again, the receiving account could also have a restriction for file size received, but the Exchange administrator can also restrict file size, and if that is done on individual accounts or with a group policy is up to the Administrator. And unfortunately, that is about the best I can give when it comes to Exchange.

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Answer 3

ChrisJ4203

Level 10

236,327 points

Jan 10, 2020 12:47 PM in response to senergy272

What happens when you try to send mail with an attachment? Do you see an error? If so, what is the error? Is this something that just occurred, or has it been happening for a while?

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Answer 4

senergy272 Author

Level 1

10 points

Jan 10, 2020 1:37 PM in response to ChrisJ4203

Yeah that's what I thought it sounded like too. However, there are 10 or more apple devices here that are all capable of sending email with attachments. Most of the apple devices send attachments just fine and they are of the same size and other devices have this problem of the message is too big to send.

I have also had the privelage of setting up new apple devices with email and such. Set the new devices up the exact same way as older devices, but the new devices cannot 'Confirm the Indentity of the server' . When I do get the Apple devices to recognize the server then the Error reads 'Cannot verify account information'. This is with Exchange Server 2007.

Thanks for all the help, I know they need to upgrade and they are in the process...

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