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Apple CarPlay Errors since Updates

Ever since the most recent update, CarPlay has been on the fritz, more specifically the Waze App. Anyone else having issues with it not responding, freezing, or the map screen going completely white? Any recommendations? I travel a lot for work and it’s super inconvenient while I’m driving for it to stop working or go blank.

iPhone X

Posted on Jan 13, 2020 4:25 PM

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1 reply

Jan 16, 2020 12:38 PM in response to NJNiner3

Hey NJNiner3,


Thank you for using Apple Support Communities!


I hear that you're having issues with CarPlay after updating. I'd be happy to look into this with you.


In this situation, the steps below can help:


How to use CarPlay with your iPhone - Apple Support


"Get help

If CarPlay doesn't work like you expect, make sure that your iPhone has the latest version of iOS. After your iPhone is updated, follow these steps—checking CarPlay after each step:

  1. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
  2. Restart your iPhone and your car. 
  3. Make sure that Siri is on.
  4. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
  5. Go to Settings > General > CarPlay, and tap Forget This Car.
  6. Check your connection:
    • If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
    • If you have a wireless connection, enable AirPlane Mode by going to Settings > Airplane Mode. Don't enable Airplane Mode from Control Center.
  1. If needed, install firmware updates. Check your car's manual for more information.

If you still have issues connecting to CarPlay, contact Apple Support."


Cheers!

Apple CarPlay Errors since Updates

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