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I bought 2 iphones, one red and one purple. The red one charges wirelessly, but the puple one does not. The light on the charger flashes for the purple one. Neither phone has a case on it. How do I turn on wireless charging for the purple phone?
iPhone 11
iphone 11s, one purple 128gb and one red 128gb. The red one charges fine but the purple one does not. I had tried all positions of the charger for charging with no luck. After comparing settings between them, I did a reboot and the purple one now charges with and without the case.
iphone 11s, one purple 128gb and one red 128gb. The red one charges fine but the purple one does not. I had tried all positions of the charger for charging with no luck. After comparing settings between them, I did a reboot and the purple one now charges with and without the case.
Hey coke4bill,
Welcome to the Apple Support Communities! It sounds like you're running into an issue with charging an iPhone wirelessly. I'd be glad to look into this in more detail with you.
You mentioned buying iPhones but not which model of iPhone. Are they they same model exactly, or do they differ a bit? This might be important because if they're not the same model, one could support wireless charging where the other doesn't. Also, there's not a setting that you enable for wirelessly charging your iPhone. It just needs to be placed on a Qi-certified charger to begin the process. Check out this page to ensure that both of your iPhone's meet the requirements for wireless charging and for a few tips in the "Learn more" section.
How to wirelessly charge your iPhone
Have a great day.
One which model?
Two is it glass backed?
Three, try adjusting the position on the charger, some chargers are not as high quality as others and you may have to set a little off set so to speak - don't try to drag it around but pick it up and wait a second or two and place it straight down in another location slightly to one side or another.
Great to hear - in the future, be aware that turning on, pause 20-30 seconds and turn off Airplane mode OR a restart or power off will often fix Many hiccups. It's a good idea to power off and on your phone once a week at least.
Wireless Charging
