Microsoft Exchange Shared mailbox setup for OS Catalina - tried different options to no avail

Hello,


I have been granted access to a Microsoft Exchange (Office365) shared mailbox and I'm trying to set it up in my native Mac Mail app. I got my personal e-mail set up correctly, but the shared mailbox is not working.


I've tried using the username & pw from my personal e-mail account, but only managed to get access to my personal e-mails again. Here's what I tried:


Name: shared maibox name

e-mail: shared@host.com

user: personal@host.ee

pw: personal email pw

type: POP

incoming: outlook.office365.com

outgoing: office.office365.com


I've also tried:


e-mail: shared@host.com

user: personal@host.ee

pw: personal email pw

type: IMAP

incoming: outlook.office365.com

outgoing: smtp.office365.com


Same result - just copies my personal e-mail account.


when I tried using the personal@host.com/shared@host.com as the username it simply will not log in at all (invalid login details).


Help, anyone?


Thanks,

Siim

MacBook Air 13", macOS 10.15

Posted on Jan 15, 2020 10:25 PM

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1 reply

Jan 19, 2020 6:58 AM in response to siim194

Hi, siim194.


I'm glad you decided to reach out on the Apple Support Communities forums today. If I understand correctly, you’re trying to set up your shared mailbox in Mac Mail, and it’s basically duplicating your personal account instead of giving you access to the shared mailbox. Does this sound right?


If so, check out this other Apple Support Communities thread. The settings here look similar to what you’re attempting to use, except the User section has the “/shared.mailbox@domain.com” after your personal e-mail account.


Unless you have specific guidance to set it up with the POP Account type, I would also try with IMAP first.


How to Add Office 365 Shared Mailbox to Mac Mail - Apple Community


Best Regards.

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Microsoft Exchange Shared mailbox setup for OS Catalina - tried different options to no avail

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