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JCDDS57 Author

Level 1

4 points

App Store no longer opens or responds to clicking--just a "busy" rotating multicolor circle appears and remains. How can I get App Store to respond as it normally would?

App Store will no longer respond to any input on my MacBook Pro. It was last working prior to updating to Catalina version 10.15.2 recently. Don't recall if the problem started just prior to or after the new OS install. Have tried some proposed solutions found in online searches involving deletion of cache files and .plist files without solving the problem. Reinstalled OS after chat with Apple tech, but still no App Store response. Ideas, anyone?

MacBook Pro with Touch Bar

Posted on Jan 16, 2020 2:26 PM

Top-ranking reply

JCDDS57 Author

Level 1

4 points

Posted on Jan 16, 2020 6:35 PM

After a lengthy support call with a senior advisor, we ended up having to reset something in my keychain that was holding up the show (after restoring the OS, deleting cache folders, etc.

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App Store no longer opens or responds to clicking--just a "busy" rotating multicolor circle appears and remains. How can I get App Store to respond as it normally would?

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