skin irratations and itchy ears from powerbeats pro wireless

Thx for the reply I realized in digging up the receipt that I purchased this through Sportchek in Canada. I'm sending an email to them first so we will see what happens. Retailers shouldn't be selling this product until this issue is resolved by Apple

I think that’s an excellent idea, and just the sort of pressure Apple needs to get this issue resolved more quickly and transparently. If everyone with our problem who had bought their PBPs from a retailer like Sportchek were to get those retailers to let Apple know they’re not pleased, that would help us. Actually I also bought mine from a retailer in Toronto so I’ll get in touch with them.

The Apple assistant dealing with my call is sending a box to post my Powerbeats Pro back to Apple for inspection

I will not be getting them back

more than likely a refund is coming

so hang in there with the callbacks and requests for data

its a 3 weeks process to this point so keep with it !!

Hello Everyone,

After sending my email to Sport Chek on-line customer support I received a reply promptly inviting me to visit a retail location with the Powerbeats and consult with "our product experts". So I did this today and received a full refund. Obviously there were no product experts just the store manager, however no questions asked even though I bought them in April. I did tell her that Apple shouldn't be selling this product and she told me that they didnt sell them at that store and I was the first person to bring these back. So there was not much point continuing the dialogue. I do hope as more people come forward there is pressure on Apple to fix the problem. Refunds are fine but I'd prefer that other people would not have to go through this. Sigh... anyway this thread was useful as it determine the cause of the issue and made me feel I wasnt crazy! Good luck everyone out there and thank you for raising this on Apple discussions

I have just contacted Apple on this matter on September 7, 2020. I had to have pictures of my ears taken and had to answer 30 Apple questions. I am supposed to have some kind of response by September 9. I won’t hold my breath. I too had my doctor look at my ears. I would think that as long as this has been going on that they would be looking into a hyper allergenic tip. On Reddit someone was speaking about a class action lawsuit. All I want is a replacement rubber tip. If I have to put up with this much longer I might want to get into a class action lawsuit.

camry410, for many of us the allergic reaction comes from the whole body of the PowerBeats Pro earphone, not just the tip inside the ear. I tried a different tip, a foam one from Comply, and that didn't solve the problem, and quite honestly I didn't really expect it to because I get an allergic reaction wherever any part of the earphone body touches my skin — inside my ears, just in front of my ears, and up and over and behind my ears where the ear hooks go. I even got a reaction on the skin of my arm when I taped one of the earphones to my arm for a few hours. So I reckon it's something in the plastic body of the earphone (including the ear hooks) that is causing the problem. Perhaps for you it is actually just the ear tips that are affecting your skin, but I'd advise paying close attention to those other areas of skin where each earphone touches you.

I have had my Powerbeats since May. Unfortunately I have had progressively worse symptoms every time I wear them. It started out just itching so I blamed it on the summer time heat. The last two times I have worn them it starts with itching and by the next day I have clear drainage and large areas of peeling skin for a week. Not good to be allergic to something so expensive!! Where are you getting the materials from Apple?

Thank you for participating in the Apple Support Communities.

We want to make sure you reach the right team for help with your Powerbeats Pro. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

I was exactly the same. I took this up with Apple and after a long slog of 3 months (!!) With lots of phone calls and emails I finally got my money refunded. I feel that Apple should be addressing this too. I believe the AirPod 2nd Generation are made of a different material to the AirPod pros which were giving me the problem.

i have all the same symptoms. My right ear, outside(sideburn area) has a open sore that won’t heal and oozes like behind my lobes and inside my ears. Still waiting on a chat session to begin with Apple Support. What is the outcome and how has Apple Support been able to help? I don’t want these Power Beats anymore. I’ve sanitized them and go days without them on. But the moment they are worn, the next day my rash and itchiness resumes.

I haven’t had much luck so far. Apple responded by telling me to go to Apple support. Apple support is a run around so far and there aren’t any stores near me. The white ear buds that are on the free headphones that come with an iPhone don’t bother me but that doesn’t solve the ear piece part. After spending $250 I’ll take my money back or something! I’m going to keep trying to get to someone at Apple.

Thank you for participating in the Apple Support Communities.

We want to make sure you reach the right team for help with your Powerbeats Pro Wireless. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

Started with itch the fluid draining with the itch..went to both my general and emt..no infection but my dermatologist won’t examine ear saying is emt....I think is More of a skin thing than an ear thing..try to limit the use and just use one ear..but I need them for work.

If I wasn’t so terrified of loosing AirPods I would give them a try..

Has anyone had a similar problem with AirPods?

I had the exact same issue while using Powerbeats Pro while working out. I switched to over the ear headphones and the rash subsided within 2 weeks. There's clearly a health issue with this product. I wonder if Lebron James has the same problems since they paid him to help sell these. 🤔

HI All, I had the same issues with my ears that you guys have been having. I solved the issue by painting clear nail polish over the silicon that goes over the ear (loop) and then replacing the silicon buds with some other black ones I had at home. The dermatitis has now subsided and I can enjoy my expensive earphones!