skin irratations and itchy ears from powerbeats pro wireless

PJ, I've been assured by my advisor that I can buy a pair of PowerBeats 4 (the new PowerBeats that are virtually the same design shape as the PBPs), try them out for up to 2 weeks, and return them for a refund if the same problem occurs. I'm planning to do so myself when the COVID situation is less dodgy.

It could be anything. It can be the chemical makeup of the material used to manufacture the product. But this clearly isn't an isolated issue and it seems like Apple isn't intended to do anything about it.

I live in NYC with everything going on here I didn't want to go see a dr and a virtual appointment wouldn't have done much for my dermatologist to see the extent of it. The ointment did help a lot for me.

nedklly22, your Dr. could be a real asset to your case and for the rest of us, too. If she has the same result as all of us and treats her own situation as a medical case, she could self-monitor, take notes etc. and be a powerful voice to get Apple to take the problem more seriously.

met00012, please let us know how it goes with getting a refund from your 3rd party. Seems to me that Apple should bear some responsibility to help you get a refund because it certainly got a large chunk of the money you paid to that 3rd party.

I have the white ones and have had all of the same problems as everyone else. I have had numerous calls with Apple and they’ve decided that they now want to “capture” the device. So they transfer me to another dept where that person says they need the proof of purchase. Now I have to try and track that down as it was a Christmas gift. It’s a long process, but Apple needs to do the right thing with this product.

Add me to list I got the white ones in June after losing my black ones. I never had issue with black ones. White ones have caused irritation behind ears where hooks touch, blisters, and drainage. Additionally I get irritation inside also my ears, drainage and scabbing. Luckily I bought them from amazon and they are refunding me. However I loved the design and wished they would work. Not sure what to get now?

I also purchased the PowerBeats Pro and love them. They are by far, the best ear buds I have ever owned. They fit and sound great! The only issue is, I get this TERRIBLE rash behind my ears and in the ear canal. Clear fluid is excreted and the sore do bleed then scab over. Absolutely unacceptable, especially for the price.

[Edited by Moderator]

Thank you for participating in the Apple Support Communities.

I want to make sure you reach the right team for help with your Powerbeats Pro. I recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Contact Apple Support

I assume the prospect of having to pay your hearing aid costs has got Apple's attention. kfrans612 mentioned "LegalAdvice" but I'm no legal beagle so I can't suggest anything along those lines. One thing I think you should do, however, is to get something in writing from Apple about why they won't honour your request to send your PBPs back to you. (By the way, are they going to send you a refund?) I'm afraid I don't have any other suggestions about what to do next other than staying in touch with the Apple supervisor you've been dealing with and keep pushing for a resolution of your situation. I wish you the best of luck with it, and I hope Apple will be taking the situation more seriously now and will make research into the cause of the problem a much higher priority.

Wow! I did not know so many others were experiencing this problem. This was going on with me since last year. I truly did not really think it was the Power Beats Pro until the puss returned again but worse and the irritation made my ears crusty and hearing difficult at times. A second visit by the doctor up my dosages and I had to use 3 medications instead of two. The area around my ears matches the PBP. Also note that I only wore these for no more than an hour and every other day or so. Yet the dark disfiguring marks around my ears got worse. I had no idea that I was marked.

It’s also in my ears. Both are identical.

I also bought my Beats Pro Earbuds last summer. They did not irritate my ears at all for nearly a year during intense heavy exercise. They were great. A couple months ago they started causing severe itching inside my ear and across the top of my outer ear. My ears felt as if they were burned. Yesterday I tried wearing them for 30 minutes inside air conditioned room with no physical activity or sweating. I had not worn them in weeks and ears were fully healed. With only 30minutes they are now feeling burned and itching lick crazy. Oh well very disappointed.

I also bought my Beats Pro Earbuds last summer. They did not irritate my ears at all for nearly a year during intense heavy exercise. They were great. A couple months ago they started causing severe itching inside my ear and across the top of my outer ear. My ears felt as if they were burned. Yesterday I tried wearing them for 30 minutes inside air conditioned room with no physical activity or sweating. I had not worn them in weeks and ears were fully healed. With only 30minutes they are now feeling burned and itching lick crazy. Oh well very disappointed.

Don’t send them anything expecting more than a refund. They said they would pay my medical bills but now won’t pay any of the medical bills or send my product back. Crooks as usual, shouldn’t be surprised.

Im not looking to get anything out of it

just a solution to allergic reaction, maybe different earbud covers that are compatible with the Powerbeats pro

by finding a solution it means everyone can have a positive experience with the Powerbeats pro

and try cornflakes instead of wheaties👍🏻