skin irratations and itchy ears from powerbeats pro wireless

I had exactly the same issue. Although to took a while to develop. Probably 2-3 months of regular use. Now if I wear for 30 mins I get the symptoms and have to avoid using for a week for them to clear up.

i solved this by replacing the tips with those from a 3rd party. I found a company called Comply who make replacement tips for many different headphones. I think the main selling point is they are made from a special foam that gives great sound benefits as well as comfort. I ordered a set, I am in the UK so they took a few weeks to arrive. I have to say I have been impressed. They take a while to get used to. However I have had no reaction, so I am back using my Powerbeats pro without issue.

Very same problem here.

My Powerbeats pros were a gift from my husband in June 2019. Absolutely brilliant for 6-7 months but then my ears started reacting to them. I isolated the issue to the PBPs as the cause by stopping use - the issues restarted when I reintroduced them. Drainage from ears, terrible itching and irritation.

I am really hoping that Apple will help to provide a solution.

its really a terrible reaction, isn’t it? I had a fever and had to take antibiotics. The itching and drainage inside and outside Of ears was awful. I was persistent in writing in chat rooms with Apple Support. I talked to a couple of Apple Support specialists. I work for AT&T and I sell these products. It helps me multi task when following up with leads for sales calls. But I couldn’t wear them without increasing irritation. After Apple support requested pics, I stopped wearing them. Went back to wearing the wired Apple ear buds. I’ve healed since and after a few more calls with Apple Support they are sending me a check for the amount I paid for the Pro Beats.

It really is terrible. The issue started for me in February this year and since then I have been suffering in relative silence. I would have the problem and then stop using the PBPs before reintroduction on a number of occasions to try again. Every time the same terribly irritating and distressing issue has occurred. I have now purchased the comply foam ear bud covers from amazon. Unfortunately though, having tried again today, while the inner ear is ok, the hooks are still causing a problem as the back of my ears are sore, red where the hooks sat, weeping and itching intensely.

Having found and read the messages on this thread tonight I feel comforted by the solidarity of experience. Thank you so much to everyone for sharing your experiences. I should have done this sooner.

I will contact Apple and hope for a helpful response. I shall report back.

Don’t give up. Keep trying Apple Support Chat and answer 1-800, or 1-866 numbers. I began my chats on a Sunday. By Tuesday, I was getting call backs. You’ll repeat your case over and over, but they will come up with a resolution. Good luck!

I am having the same issue. Was Apple helpful? It seems like the product is thriving from product awareness, but the product quality is falling short. This is my third pair of beats, which I didn't have an issue with prior. My ears are in a lot of pain with the same problem you experienced.

apple support was very helpful in my case. I called and spoke with a specialist and they asked for some pictures of my ears and the powerbeats pro. They asked questions about cleaning them. I just answered them honestly and they ended up sending the case to engineering who then responded to have me send them to them so they could do some testing. I sent them off about a week ago and they said they’ll be sending me a check in the mail for the price I paid for them. They said the check may take up to 8 weeks to get to me. I purchased the AirPods Pro as a replacement and haven’t had any issues with them irritating my ears at all.

Thank you so much for mentioning the AirPods Pro. Apple has also told me they will be sending a refund and I have been debating whether to try the Pros or not. I'm very happy to hear they aren't irritating you! Hopefully it's the same for me!

I spent 2 months onto support

photographs , questionnaires and sent back my Powerbeats pro, they were ready to refund me but didn’t have the original receipt - they were a present from an Apple employee !!

as I couldn’t produce a receipt I asked to have them returned

they didn’t return my old pair

but sent me a new pair

ill Sell them online

3 weeks ago, after calling and calling for a month and half, I still have yet to receive a refund for my Pro Beats. I’ve sent out and returned them to Apple. They expedited the FedEx return label ASAP and now I’m still without payment and without wireless ear buds. Both my ears were infected, inside and out. Had a fever and treated topically with antibiotics

I did end up speaking with support and went through the same steps as aforementioned- questions, pictures....they sent a FedEx label, I sent the Beats back for a refund. They are supposed to contact me when they receive them and go for the next step. It’s been a week. I’ll have to stay on them and call back. I’m discouraged that it’s been three months for some folks and they have not received their money yet or the fact that you need a receipt. Mine were a gift also. They haven’t asked me for that yet.

My ears are just now clearing up from my last bout which was the beginning of September.

I posted earlier. I got my money back from sportchek no questions asked so kudos to them. The bad news is I replaced my powerbeats with airpods and although not as bad they still irritate my ears so in short this must be a coating used by apple on their products. Unfortunately it must be a small minority of us that have this reaction. However, I wanted to update this thread just to warn others in case they are thinking if doing the same.

Squad0070 says that the Airpods Pros haven't caused the same skin reaction, so I guess it's different for each person. I was thinking of getting some Airpods Pros (APPs), but now with alastair284's experience I'm not so sure. But hey, they're "only" CDN$249; maybe I should just give them a whirl anyway, and if they drive my ears crazy, I could give them to a friend for Christmas. :) Btw, like many of you, I bought the PBPs because of the ear hooks, and I've discovered that there are at least 2 brands of detachable ear hooks that can be used with the APPs, so if I do buy some APPs I'll try them with those ear hooks and report back.

As of right now, I’ve been using the wired ear buds from my iPhone 11 Pro. I’ve never had issues with those. Except for they are wired. Lol Yeah. There has to be some kind of coating a number of us are allergic to that Beats by Dre PB uses.

Id really like my refund though.

They will ask you to get the receipt from person who gifted you

I refused as it was embarsssing

let is know the outcome

they will hardly send back your old ones as they could be contaminated with covid

they’ll send you a knee part