skin irratations and itchy ears from powerbeats pro wireless

Skilduff wrote:

Had you an allergic reaction to EarPods made from acrylates

thanks

I’ll look into these

Not until I was older. And to be perfectly clear this would be considered a "sensitivity".

It started about three years ago with a pair of Sony's then B&O and then I finally went to the doc after the sennheisers. Never had an issue till then. There's a couple dozen compounds in synthetics that can cause this. I wouldn't get so stuck on the acrylate family as the issue. Might be something else and since this would be a sensitivity it's near impossible to test for it.

it takes my ears 2 weeks to heal so I’d be cautious experimenting with any new ones

maybe I’ll try air pods the traditional white plastics

ineas ok with the wired whites ones that come with the iPhone 📲

Plastics are the go to for people with sensitivities. Airpods are ABS. Butadiene's are used in medical settings often due to the low instance of reaction.

Be sure to tell your "Irish journalist friend" how things work out. You know, since you don't want anything out of this. Did you bother to research how many people have this exact same problem with other earbuds going on twenty years? I'm sure that reporter did.

All I know is that I get a bad skin reaction (sensitivity or allergic

reaction or whatever you want to call it) to the PBPs and I want Apple

to produce another version of them that won't do that to my skin because

they are a great design and something I have been looking for for years

because all rest I have tried for the last 10 years at least just

fall out of my ears. Make them out of plain plastic or ABS or butdiene

or whatever it takes. Just get it done. How hard can that be?

It’s just an awareness campaign highlighting the public

im sure it will take a few more hours and weeks on the phone to the Apple rep

but it’s keeping him employed

so it will have a positive outcome 👌🏻

Thank you for participating in the Apple Support Communities.

We want to make sure you reach the right team for help with your Powerbeats Pro Wireless. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

Does anyone know if it is just the AirPod pros giving the infection/irritation issues? I have been badly affected to and Apple still have not sorted my complaint from June 😡😡😡

I love the pros but am just not able to tolerate without getting an ear infection with longer wear or irritation with shorter wear.

One unhappy customer

Skilduff wrote:

Another victim

gawdd

the number of cases must be as high as Covid 19

Apple Lockdown a must

Drama much?

There's nothing anyone in this thread can do but find a set of tips that do not irritate your ears.

Every brand has this issue with stock buds because they all use the "least likely" to cause a reaction formula for creating the tips. YOU ALL HAVE DEVELOPED A SENSITIVITY. Get aftermarket foam or formula tips. This is your only solution.

Read on the B&O forums, same issue with a small percentage of people. Sony? Same. Airpods? Same. Pixel buds? same. Jabra, sennheiser, Galaxy Buds? All the same.

gol75, the problem we are having goes beyond just where the ear tips touch our ears. I like many of us get a reaction wherever any parts of the PBPs touch my skin, i.e. inside my ears, in front of my ears, and up and over behind my ears. I even taped one of the PBPs to the inside of my forearm for several hours as a test, and a few days later, the same skin reaction set in on the skin of my arm which my doctor diagnosed as contact dermatitis. If you check back through this discussion you can see some of these skin reactions people have suffered in and around their ears. Bottom line is that trying different tips isn't the solution. I actually tried Comply foam tips and they might have reduced the reaction just where they touch the skin inside of my ears, but I still had itching, weeping and flaking everywhere else. And check out my Apr 25 12:17 PM post to see the lengths I've gone to.

onemac wrote:

gol75, the problem we are having goes beyond just where the ear tips touch our ears. I like many of us get a reaction wherever any parts of the PBPs touch my skin, i.e. inside my ears, in front of my ears, and up and over behind my ears. I even taped one of the PBPs to the inside of my forearm for several hours as a test, and a few days later, the same skin reaction set in on the skin of my arm which my doctor diagnosed as contact dermatitis. If you check back through this discussion you can see some of these skin reactions people have suffered in and around their ears. Bottom line is that trying different tips isn't the solution. I actually tried Comply foam tips and they might have reduced the reaction just where they touch the skin inside of my ears, but I still had itching, weeping and flaking everywhere else. And check out my Apr 25 12:17 PM post to see the lengths I've gone to.

Then these, or any MCP earbuds, will not work for you. I researched this for over three years so I am well versed on the subject. It's part of my job.

Right now, the Bose MCP's are the only ones were aftermarket companies make a total cover for them made from PETG. They are weak, they will break but they are the only option for people with a high sensitivity like that.

Okay, I just looked and it seems that MCP is "medical care plan", and "total cover" is some kind of insurance coverage, but hold it, I see also that "PETG" is some kind of plastic. So now I'm back to asking what you mean by "MCPs" and "total cover"? Are MCPs a model of Bose earphones (couldn't find them online) and is the "total cover" you mention actually a physical covering (made of PETG) that goes over the MCPs and thereby isolates the skin from the material the MCPs are made of? Links would be helpful.

I would like to add an update, I decided to call Apple Support after I noticed this forum isn't really monitored by those who make the decisions and I mean this kindly. After talking to Apple support and by the way, I got NO runaround at all, they are ver professional and timely on everything. Today I got my third call, all within one week where they informed me they are going to issue a refund. I was transferred to another department where they too was very professional, they took my information, setup a return box then instructed me on how the money will be transferred back to me.

I would suggest everyone here to just call Apple Support, all of this happen for me within 2 weeks of my initial call them them. Good Luck everyone...

Yeah, a couple of weeks for me, too. But some people seem to have suffered for longer and with worse effects than I've experienced. 3 weeks or so ago I left a phone message with the Apple advisor who handled the last stage of getting my refund asking her if there is any word on what Apple is planning to do about this situation and have not heard back.

Thank goodness for this thread. Had exactly the same problem described by others. Sad Apple could knowingly put out a product that actually causes physical damage and potential hear loss. Will be contacting apple / best buy tommorow

alistair284, the process will take a fair while (unless Apple has recently streamlined the process), but hang in there. As I've said several times throughout this discussion, I emphasized during my own refund process that I love the design but, due to the effects that I and others have experienced, hate the material(s) Apple used to make the PBPs. It just occurred to me — I wonder if perhaps Best Buy and other retailers could put some pressure on Apple to solve this problem.