skin irratations and itchy ears from powerbeats pro wireless

This happened to me with 2 separate pairs of power beats. I bought one, had this happen and the discharge and irritation lasted weeks I then bought another pair a few months later and the same thing happened again. This seems like something we should be contacting lawyers about not apple support. I don't need a refund they need to fix the actual problem. If it's happened to 100s of people it's no longer a coincidence.

Thank you for participating in the Apple Support Communities.

We want to make sure you reach the right team for help with your AirPods. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

Thank you for participating in the Apple Support Communities.

We want to make sure you reach the right team for help with your Powerbeats Pro. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

I am having the same issues. I used them for months with no issues but then started getting itchy ears and drainage. Problems quickly escalated to SEVERE drainage and then bleeding. It was so bad I had to go to urgent care. Didn’t wear them for months but tried one more time just to be sure they were indeed the problem. Sure enough, itching and drainage came back after wearing for about 30 minutes. Took more than a week before ears felt normal again.

Urgent care visit costed me more than the pbp! I think there is a severe problem with the materials. The fact that I wore them for months with no issues makes me think more and more people will have issues over time.

Apple really should take this issue more seriously.

I tried the Bose QC earbuds and had the same reaction the first time I used them so the issue isn't unique to PBP. I was surprised that the ear tips are made of silicone and causing issues. I expect this if one has a latex allergy and the contact points were made of latex. Maybe the manufacturers can try a soft nylon material?

I ended up buying a wireless headset with over ear cups that were made out of a different material. They sound good, but can't really exercise with them because of the bulk.

I've had the exact experience as everyone else on this thread with my Powerbeats Pro, though didn't start experiencing a problem until I'd been using them for 6 months or so. I've cleaned them (and the case) regularly with alcohol , so they aren't dirty or causing a bacterial issue. I just figured I was wearing them too much and irritating by ears. SO - I decided to buy an over ear option that gives me the same wonderful performance as the PBP (which are otherwise awesome). I just got a beautiful pair of Beats Solo Pro (matte blue), wore them for the day working and experienced EXACTLY the same problem, though this time on the skin surrounding my ear, everywhere the earcup makes contact with my skin. First time wearing them so not an issue of bacteria. So great - now my face is flaking, on fire itchy and seeping like my ears were and I'm out almost $300.

Has anyone found a solution or something we can do to remove the irritant? I really love the product otherwise, but the rash and pain it causes is not tolerable.

jkg6116, it's not just the tips that are causing the problem. It's the whole body of the PBPs that are bothering people's ears. I'd advise a good look through the posts in this discussion. In other words, changing tips won't necessarily solve the problem.

I also have this skin problem but with the Airpods pro, which other Airpods users have reported. Currently in talks with Apple about having them inspected.

It is taking a long time to heal now and is incredibly frustrating.

Folks, having given up on Apple ever either explaining the problem to us or (even better) coming up with a non-irritating new version of the PBPs, I have had to look around for a good alternative to the PBPs and have found the Bose Sport Open Earbuds. They have ear hooks but nothing goes into the ear canals, and there is absolutely no skin irritation from any part of the earbuds. Their tiny speakers sit just above the ear canal openings without touching anything, and the sound quality is excellent. I'm very pleased with them, but I'm still extremely disappointed that Apple has yet to deal with the PBP issue. If it had, there would be no complaints about the PBPs, they would still be selling well and we would all be happy customers. Instead... Well, I'll leave it at that.

I’ve had the same issue with my beats pro itchy ears inside and where the hooks rest on my ears..Called apple and started a case and sent photos and I haven’t heard from them

The Apple advisor sent it to me after my first call :)

Its like they know Acrylates cause these symptoms

but why still use them !!

I'm allergic to nickel and I'm wondering if they use that but it makes my ears irritated the minute I put them on.

I have the same problems. It’s costing me a bit with medicines to treat the rash and external derrmetis. What to do?? Call apple

Hispluv, that looks all too familiar. I also get itching/flaking and some clear fluid wherever the PBPs touch my skin, i.e. just in front of each ear and up, over and around behind each ear where the main body and the hooks contact my skin. I'm going to take i_rina's suggestion and Contact Apple Support. I'll report back. Should be interesting...

I had another phone call with Ryan late yesterday and he asked me a whole bunch of questions. We'll see what comes of it.

FYI, here's an online review of the new PowerBeats 4: https://www.youtube.com/watch?v=IIH9g-YlldU They look identical to the PBPs except for the behind-the-neck wire coming out of the ends of the ear hooks (a better design than the PB3s). Like the PBPs they're water/sweat resistant which I assume means that some kind of coating has been applied over the plastic, and this could be a problem if it's the same coating on the PBPs that is causing our bad reaction. I think I'm still going to give the PB4s a try when the virus situation eases up just in case Apple has used different materials to make them than they used for making the PBPs. Fingers crossed!