Recently purchased power beats pro wireless and from the moment I started using them.I noticed itching in my inner ear, and where the hooks sit on the top of your ear.My right ear also has some drainage from the inner ear. How many others have this same experience.I’ve read on other websites that quite a few people are also experiencing the same problem and if Apple is going to back there product?
I had exactly the same issue. Although to took a while to develop. Probably 2-3 months of regular use. Now if I wear for 30 mins I get the symptoms and have to avoid using for a week for them to clear up.
i solved this by replacing the tips with those from a 3rd party. I found a company called Comply who make replacement tips for many different headphones. I think the main selling point is they are made from a special foam that gives great sound benefits as well as comfort. I ordered a set, I am in the UK so they took a few weeks to arrive. I have to say I have been impressed. They take a while to get used to. However I have had no reaction, so I am back using my Powerbeats pro without issue.
It's grossly negligent for them to continue selling these with no warnings. I've endured three rounds of very tramautic reactions and temporary hearing loss before I finally made the connection.
Aftershokz are much better
The Apple products made in china suck. Switch to aftershockz. you’ll be glad you did
My son and I both have these and can’t use them any more. We have both ended up at the doctors with weeping ears.
I have been in touch with Apple and they had me submit pictures and answer all these questions. They escalated the report to the engineers. We'll see what happens. Im a big Apple fan, but after this, I might have to switch up.
This is what I wake up to when I have the drainage. Its ridiculous that there are so many people complaining and they arent doing anything about it. I probably would have been better off buying cheap headphones.
I previously owned the powerbeats 3 that has the wire behind the neck but the ear piece broke and I used to get annoyed by the wire behind my ear so I decided to get the powerbeats pro cause they didnt have the wire. Big mistake. I paid more money for somethong that is causing me an allergic reaction and they dont seam interested on rectifying the situation.
I’m having terrible ear drainage and skin irritations from my Powerbeats. I’ve tested not using for months until they clear up and every time I use them within a day my ears are irritated and drainage happens and this lasts for weals following a single use of my headphones
WHEN WILL APPLE FIX THIS?
Is apple waiting for a class action lawsuit?
does apple protect the Chinese where Ruiz crap is manufactured????
I had a horrible reaction. Weeping from ears, crustiness in inner ear, outer ear peeled, eczema, pain, etc after less than 30 minutes of usage. Cleaned them with alcohol and hydrogen peroxide. Left them alone for awhile and just tried for 10 minutes and I have same symptoms. What a horrible waste of money.
I’m having the same issue as everyone else. I had put the bud in my right ear for a bit while listening to an audiobook for about 30-45 minutes, and then started experiencing itching, liquid coming out of my ears, which became crusty scabs. So the next day I put the left earbud in instead - same reaction. My ears are red, irritated, swollen, and sore/painful to lay on. It’s been days now, and due to COVID-19, I’m avoiding my doctors office. Because they need to look inside my ear, a virtual appointment isn’t useful. Has anyone found a good treatment for this? I’m so frustrated because I really love these headphones, but NOT loving my sore ears.
Agreed! And yes I’ve bought those ear tips so hopefully I can see how they are (after my ear heals). I thought the ear covers was a great Idea though I’d rather Apple acknowledge there’s an issue and fix it. I found 4 out her reddit threads of people complaining about the same incident and a few people there said they have similar issues with the AirPods Pro which kind of rules our me trying those instead. I like these except for the fact I’m apparently allergic! So I’m with you about a pair of headphones that doesn’t give you rashes etc! So ridiculous that Apple is giving people a whole rigamaroll about it when people complain.
Most of the Apple advisors I've spoken with have said that they hadn't heard of other cases, but surely by now it's common knowledge within the company. I really hope the engineers are burning the midnight oil trying to solve the problem. For me it's the company's reputation that's at stake here.
I have been getting a skin reaction (skin peels by ear and ear drainage) when wearing the beats. I have cleaned the beats thinking it may have been the problem, however, I have tried several times and the skin reaction comes right after wearing them. Can someone please reach out and let me know if there is anything being done about this? now that I realized it is not only my concern. Thank you.
Apple doesnt seem to care and everytime I have spoken to them, they claim that they are not aware of any other cases. Ive told them that there are numerous amount of people on the Apple Community stating the same problem.
Thank you for participating in the Apple Support Communities.
I want to make sure you reach the right team for help with your beats. I recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Contact Apple Support
skin irratations and itchy ears from powerbeats pro wireless
