skin irratations and itchy ears from powerbeats pro wireless

I purchased powerbeats pro in May 2020 to use for work. I've noticed in the past month that my ears are hurting, draining, and flaking with every use. I initially thought it was an ear infection and went to the doctor, who told me he couldn't tell what it was but that there was some irritation. It clears when I'm not using the headphones, but the draining starts almost immediately with use. I love the powerbeats functionality and how they fit to my ears, but not at the cost of this level of pain. The flaking is gross and comes out in large pieces. It's definitely some type of allergic reaction. Hoping to be able to get this solved with Apple.

I just kept cleaning the drainage and it cleared up on its own after a few days. I no longer used them and now I sent them back to Apple and waiting for my reimbursement.

I've discontinued using it all together. Once I use it my inner ear gets itchy and irritated and there's a clear drip that comes out of it. I tested it out a few weeks ago and my ear finally healed.

I would post this on reddit r/LegalAdvice

Had you an allergic reaction to EarPods made from acrylates

thanks

I’ll look into these

Mine ear infection took a couple of weeks to clear with antibiotics. I was told it was contact dermatitis from earphones

Perseverance! Keep calling Apple. It look me 3 months to get a refund. Good luck

I bought Comply ones online but had the same issue so not sure if they work for everyone

I ended up

but AirPods

not the pro ones as they use the gel ear buds

Except the same thing is happening to people with the silicon tips on the iPod Pro. They need to quit using that silicone with the nanotechnology coating and switch to something more hypoallergenic.

Thank you for participating in the Apple Support Communities.

I want to make sure you reach the right team for help with your Powerbeats. I recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Contact Apple Support

I have been in contact with them and they have offered to reimburse me. I am still waiting for them to email me the shipping label they said they would email me so I can return the beats and once they get it, they will send me the refund. They said that they are having the engineers examine the beats when they get them. This is what my ears look like two days after wearing them.

A number of sufferers (including me) have applied for a refund (and Apple seems to be willing), so we're waiting to see how long the refunds will take. I've noticed that several of us have also stated that, other than the dire effects on our ears, we actually love the PowerBeats Pros (PBPs), and what I'm really hoping is that Apple takes our experiences to heart, does some research into why those dire effects have occurred, and then produces a new version of the PBPs that won't drive our ears crazy. I think the worst thing that Apple could do is simply grease the squeaky wheels (those of us who have actually asked for refunds) and then let the whole problem quietly die down with no official comment about it for the world to see. Such an approach would do nothing to restore our confidence in Apple products and might well put a lot of us off buying future models of Apple earphones. Luckily for those like me who are willing to try out other Apple earphones, it is possible to buy an Apple product and get a refund within 2 weeks if there is a problem, but I still think that for the long-term interests of Apple and us customers, it would be best for the company to be completely up front with us when a problem like this occurs, for example, a recall or at the very least, a notice to those who have bought the product in question admitting the problem, and explaining why it has occurred and what Apple plans to do about it.

almost the same exact scenario for me....spent over an hour answering the same questions 3X over and now it's off to "engineering", but I have to submit more pictures. This happened to me in Jan/Feb (wore them probably 6 times) and I put them back in yesterday (3 months later) for 10 minutes, but when I felt the burning coming on I took them out after 2 songs--so even though my ears itched and weeped liquid yesterday my ears don't look like they did back in Jan/Feb but they still want pictures. I think they just hope we give up so they don't have to deal with it...

I've having the same exact issue when using mine. I stopped using it and I used it a few days ago, behind my ear where the hook part rests irritated my ear it looked like I was burned. I called Apple waiting on the person from the Safety Team to get back to me.