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Can't change Noise Cancellation mode for Airpods Pro from my Mac running Catalina 10.15.1

According to this article: https://support.apple.com/en-us/HT210643 when the Airpods Pro are connected to your Mac, you should be able to switch the Noise Cancellation mode from the Sound menu in the menu bar:



In my case, I do see the Airpods in the sound menu, but there is no submenu to change this setting.





MacBook Pro with Touch Bar

Posted on Jan 17, 2020 10:01 PM

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Question marked as Top-ranking reply

Posted on Jan 20, 2020 2:45 PM

Hello and welcome to Apple Support Communities olidev,


I see that you're unable to change the noise canceling mode when using your AirPods Pro with your Mac. I'd be happy to look into this with you.


First, check to see if you are running the latest version of macOS Catalina. If you do not have a pending update, let's have you test in safe mode. The article below will guide you through those steps, if needed.


Use safe mode to isolate issues with your Mac


If the issue remains in safe mode, try use another user account.


How to test an issue in another user account on your Mac


Let me know how this goes.

2 replies
Question marked as Top-ranking reply

Jan 20, 2020 2:45 PM in response to olidev

Hello and welcome to Apple Support Communities olidev,


I see that you're unable to change the noise canceling mode when using your AirPods Pro with your Mac. I'd be happy to look into this with you.


First, check to see if you are running the latest version of macOS Catalina. If you do not have a pending update, let's have you test in safe mode. The article below will guide you through those steps, if needed.


Use safe mode to isolate issues with your Mac


If the issue remains in safe mode, try use another user account.


How to test an issue in another user account on your Mac


Let me know how this goes.

Can't change Noise Cancellation mode for Airpods Pro from my Mac running Catalina 10.15.1

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