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Reset Security Questions

I just switched to iPhone for the first time (iPhone 11). After signing in with my email, it shows that I have another device (iPhone 6s) under my apple id. I'm trying to remove it but I can't without answering my security questions, and I have no idea what any of the answers are. I tried resetting it but it gives me an error message saying they don't have enough information to reset it,

iPhone 11, iOS 13

Posted on Jan 22, 2020 8:14 PM

Top-ranking reply

Niel

Level 10

732,149 points

Posted on Jan 22, 2020 8:17 PM

You need to contact Apple's Account Security team. To reach them, click here and pick a method; if you can't use any of the ones listed, fill out and submit this form.

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